Job Title: Developer Advocate
Why this role is important:
As a Developer Advocate on the Developer Relations team you will work alongside a fabulous team of support & engineering professionals ensuring our customers & partners receive world class customer service while leveraging cutting edge tools & technology to move our mission & vision forward.
Youre a great fit for Developer Relations if you are passionate about cutting edge technology, helping customers & finding innovative ways to deliver the solutions that will help make our customers & partners successful.
The impact youll have:
- Responsible for the Developer Community, including creation & maintenance of Developer Knowledge Base, API Reference Library, Community Forums & Developer Program focused blogs.
- Working in close collaboration with the Engineering team to provide input, share customer feedback & implement customer focused best practices for building on the Igloo platform.
- Develop proof-of-concept enhancements & solutions for internal & external customers.
- Investigate Developer & Partner inquiries, & promptly & effectively respond to them via email or telephone.
- Troubleshooting issues customers may encounter when deploying custom code to their communities.
- Providing support to our 3rd-party developer Partners, helping to facilitate their success when building on the Igloo platform, assisting them in troubleshooting custom code & resolving any issues they may encounter.
What youll need:
- Excellent communication (written & verbal) skills
- Exceptional degree of follow-up & follow through on your deliverables
- Knowledge of Web standards & troubleshooting specific crossplatform, crossbrowser issues
- Fundamental understanding of XML, C#, Python, React, Azure Cloud Services
- Comfortable writing standards compliant code snippets for inclusion in documentation
- Excellent knowledge & experience working with web development troubleshooting tools (ex. Google Chrome Developer Console)
- Demonstrates the ability to problem solve & think creatively