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Dashlane // digital identity management
 
Paris, France    Posted: Saturday, September 14, 2019
 
   
 
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JOB DETAILS
 

Do you swear by everything Marie Kondo has to say & spend just as much time organizing your to-dos as checking them off?If you marry a love of efficiency with a deep interest in human behaviour, join our team!

The Product Strategy & Insightsteam is all about understanding people & their needs to steer Dashlane in the right direction.To support our Researchers' efforts to learn about our users & their environment, we're looking for aResearch Operations managerwho can immerse themselves in the research lifecycle & help to evolve how we work as a world-class insights machine.

Dashlane is a password manager & online security app for everyone who lives, works, & plays on the internet. Our award-winning app keeps logins, personal data, & payment info secure & accessible using patented, zero-knowledge architecture. Our team in Paris, New York, & Lisbon is united by our passion for password security & the belief that with the right tools, we can help every digital citizen realize the promise of the internet. Dashlane has already enabled over $17 billion in e-commerce transactions & empowered over12 million usersin 180 countries to manage & secure their digital identities.

As a Research Operations Lead, you will tackle operational questions & challenges that span the entirety of the research lifecycle, from planning & budget management, to participant recruitment, to research repositories & diffusion. You will not only set the stage for researchers within the team, butcollaborate with others in teams such asProduct Design, Product Management, Customer Service, & Marketing to ensure that our work has an impact on the product & throughout the organization.

You will be based in Paris or New York.

We're Also Looking For:

  • Experience working with research teams & familiarity with their methods
  • Experience with research data such as surveys, spreadsheets & video
  • Experience managing vendor relationships & budgets
  • Initiative to take charge of tasks, self-organize processes, anticipate next action on projects & keep them moving forward
  • Ability to work in a dynamic, fast changing environment with a strong attention to detail
  • Outstanding communication skills & adaptability within a cross-functional environment
  • If you're a multi-linguist (particularly English & French), that's a huge plus!

Requirements:

  • 3+years experience in an operations-focused role, such as project management

OR

  • 1+ years' user research experience, involving operations

We're Also Looking For:

  • Experience working with research teams & familiarity with their methods
  • Experience with research data such as surveys, spreadsheets & video
  • Experience managing vendor relationships & budgets
  • Initiative to take charge of tasks, self-organize processes, anticipate next action on projects & keep them moving forward
  • Ability to work in a dynamic, fast changing environment with a strong attention to detail
  • Outstanding communication skills & adaptability within a cross-functional environment

Diversity at Dashlane:

A true international company, founded in Paris & currently split between Paris, New York, & Lisbon, we thrive off diverse perspectives. We recognize that diversity has different aspects: gender, sexual orientation, ability, ethnic origin, social background, age, lifestyle, & more. We're committed to hiring people that create a diverse community & foster a culture where everyone is heard & feels a sense of belonging.

 
 
 
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