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Databricks // AI-based big data processing software
 
Los Angeles, San Diego    Posted: Tuesday, December 10, 2019
 
   
 
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JOB DETAILS
 

Mission:

Build & scale a team of Customer Success Engineers with post sales ownership of committed customers. Ensure customers derive maximum value & utilization from our technology & services such that they renew, expand & become marketplace champions.

Outcomes:

  • Build & develop a high-performing CSE team
  • Operationalize & improve processes & documents
  • Drive value for customers by helping them achieve their business & technical outcomes
  • Well aligned CSE team with cross functional teams
  • Achieve renewal & expansion targets

Competencies:

  • Great at leading, managing, & mentoring a team of technical Customer Success Engineers to achieve customer, company, & team goals
  • Knows & drives programs, plans, documentation,
  • Has knowledge of & has managed in the big data space
  • Team player who will work with other teams (Sales, PM,CS) to mitigate customer risk & help team to secure necessary assistance
  • Understands, tracks & improves NRR/GRR through success/consumption/get well plans, use case discovery, escalations & forecasting

Benefits:

  • Medical, dental, vision
  • 401k Retirement Plan
  • Unlimited Paid Time Off
  • Catered lunch (everyday), snacks, & drinks
  • Gym reimbursement
  • Employee referral bonus program
  • Awesome coworkers
  • Maternity & paternity plans

About Databricks:

Databricks mission is to accelerate innovation for its customers by unifying Data Science, Engineering & Business. Databricks founders started the Spark research project at UC Berkeley that later became Apache Spark. Databricks provides a Unified Analytics Platform powered by Apache Spark for data science teams to collaborate with data engineering & lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL & interactive exploration to production. The company also makes it easier for its users to focus on their data by providing a fully managed, scalable, & secure cloud infrastructure that reduces operational complexity & total cost of ownership. Databricks, venture-backed by Andreessen Horowitz, NEA & Battery Ventures, among others, has a global customer base that includes Viacom, Shell & HP. For more information, visit www.databricks.com.

Apache, Apache Spark & Spark are trademarks of the Apache Software Foundation.

 
 
 
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