Who we are:
fuboTV is the fastest growing video streaming startup (backed by some of the world's largest media companies) that is reinventing live television for the sports fan & cord cutting era.
Originally founded as a soccer streaming service, fuboTV is the leading sports-first TV streaming service in the U.S, growing to nearly 250,000 paying subscribers.
In the US, fuboTV broadcasts most NFL, MLB, NBA, & NHL games, all major soccer leagues, & a wide range of college & other sports. The company also broadcasts a wide variety of movies & entertainment programming including the FOX & NBC broadcast catalogs, Showtime, AMCand much more to come! In 2019, fuboTV began expanding internationally with Spain being its first European market. fuboTV can be accessed on multiple platforms, including web, Android, iOS, tvOS, Fire TV, Android TV, Roku, & Chromecast.
Who we are looking for:
We are looking for a bi-lingual (Spanish & English) representative to deliver world class customer support & build customer satisfaction & loyalty by troubleshooting all inquiries regarding fuboTV products over the phone & online. We need a resourceful & attentive individual who can make the best use of all tools & technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service & policy changes that will be relevant to our users. The candidate will also provide effective & timely resolution of a range of customer inquiries, & should strive for a one-call resolution of customer issues.
Education & Technical Requirements:
- High school diploma or GED equivalent
- Ability to speak, read, & write professionally in both English & Spanish
- Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
- Excellent interpersonal skills
- Ability to identify & meet customer's needs & requirements
- Exceptional phone & customer service skills
- Punctual, regular, & consistent attendance is required
Knowledge, Skills, & Abilities:
- Excellent telephone etiquette, verbal, & written communication skills
- Must be self-motivated with a demonstrated ability to work independently in a fast paced environment
- Ability to establish & maintain effective relationships with customers
- Strong team & interpersonal relationship skills conducive to team development
- Ability to work independently, make judgment decisions & demonstrate consistent follow through
- Very strong written & verbal communication skills are required
- Creates & maintains customer loyalty by serving customers above & beyond their expectations
- Exercises good judgment indecision-making in order to routinely deliver exceptional customer support at all times
- Mustbe available for weekend (Saturday & Sunday) hours
- Most Call Center employees work on a shift basis, & as such will be required to periodically rotate shifts & regular days off
- All customer satisfaction representatives must be willing to work all shifts, overtime, holidays & emergency shifts as required
Perks & Benefits:
- fuboTV provides highly competitive compensation based on experience & market standards.
- Robust benefits package including stock options, Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, & commuter benefits
- Free Premium fuboTV Account
- Health & Wellness initiatives including discounts on Gym Memberships.
- Unlimited PTO days & regular company-wide activities.
- All day free snacks & beverages
- fuboTV is an e-verified company