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1stdibs // online marketplace for beautiful things
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The 1stDibs Marketplace Trust team is seeking a Marketplace Trust Associate to join our team. The Marketplace Trust team is responsible for verifying compliance with marketplace policies, including but not limited to our anti-money laundering efforts, efforts to combat fraud, intellectual property violations, chargebacks, & enforcing policies across the seller population. The Marketplace Trust team works in close collaboration with Seller Relations, Client Services, & Product teams to promote conversion by spreading awareness of the proper use of platform tools & compliance with marketplace policies.

This role is a self-driven, cross-disciplinary position that requires excellent communication & interpersonal skills, critical thinking, attention to detail, an aptitude for data analysis, & the ability to think strategically about policy enforcement activities from a big picture perspective. You must be able to excel in ambiguous & quickly changing situations.

What youll do

  • Interpret & enforce 1stDibs policies for buyers, dealers, & internal 1stDibs teams.
  • Contribute to the development of policies & features aimed at building marketplace trust for both buyers & sellers, directly impacting the success of 1stDibs.
  • Use exceptional judgment & intuition to mitigate financial & operational risk.
  • Use internal tools & software to assess & analyze potentially fraudulent activity on incoming orders.
  • Investigate potential anti-money laundering activity.
  • Review & respond to credit card chargeback disputes.
  • Review buyer/seller interactions to detect violations of 1stDibs Transactional Policies.
  • Execute internal & external processes for responding to policy violations.
  • Issue formal policy violation notices to offending sellers according to the established escalation path.
  • Investigate & address potential off-platform sales based on buyer/seller interactions & various analytical tools, processing orders for any confirmed off-platform sales.
  • Identify, structure, & recommend opportunities to surface additional potential off-platform sales, or improvements to current investigative processes.
  • Handle all but the most escalated communications with sellers resulting from transactional-policy compliance activities. 
  • Collaborate with internal stakeholders from the cross-functional teams at 1stDibs to develop & continuously improve best practices, procedures, & tools related to compliance with seller policies.
  • Weekend shifts may be necessary

What youll bring

  • 1-3 years professional work experience (preferably in Regulatory or Fraud investigations)
  • Excellent verbal & written communication skills
  • Web savvy with strong analytical & research skills
  • Exceptional judgment & critical thinking skills
  • Can set work priorities in ambiguous & rapidly changing situations
  • Comfortable contributing to a collaborative team environment
  • Experience and/or interest in risk management in e-commerce is a plus, but not required
  • Experience working in a two sided marketplace is a plus, but not required
  • BA/BS degree is a plus, but not required

About 1stDibs

1stDibs is a leading online marketplace connecting design lovers with highly coveted sellers & makers of vintage, antique, & contemporary furniture, home dcor, art, fine jewelry, watches, & fashion.

1stDibs is an equal opportunity employer. We celebrate diversity & we are committed to creating an inclusive environment for all employees.

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