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TripAdvisor provides a unique, global work environment that captures the speed, innovation & excitement of a startup, at a thriving, growing & well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, & energetic team where you can immediately make meaningful contributions.

About the Position

The Regional Office Experience Manager (ROEM) is directly responsible for the OfficeX teams & facilities within a given geographic region. The role supports their home office plus all offices within a given region. S/he will report directly to the Associate Director of Office Experience, & work cross-functionally with other regional counterparts & the HQ Core Team. S/he will be responsible for creating a cohesive team of OfficeX professionals & providing leadership in pursuit of creating an inspiring, engaging, hospitality-like experience for our colleagues, clients, & guests at your office & within your region.

Candidate Profile

The ideal candidate has excellent communication & project management skills, is passionate about people & team building & loves to set & achieve goals. You enjoy building relationships & leading teams by motivating them to create experiences that enable us to attract & retain the best employees. You are a self-starter who likes financials, strategic planning, frequent change & innovation, & get excited by the prospect of working on a wide variety of projects simultaneously.

Duties & Responsibilities

  • Travel to the offices in your region to provide support & conduct periodic audits
  • Conduct daily inspections of internal & external facility to assure order & cleanliness
  • Recruit & retain Office Experience Managers for the offices in your region
  • Mentor & manage the Office Experience team within your region
  • Foster positive relationships with Landlords & property & building management
  • Support & ensure the execution of global directives & initiatives
  • Achieve annual operating expense budgets
  • Provide quarterly forecast updates to FP&A
  • Inventory, order & maintain a consistent level of office supplies & equipment
  • Interfacewith Accounts Payable (A/P) for review & approval of facilities-relatedinvoices
  • Cultivate & champion the regions Office Experience strategy
  • Track & manage the support response times within your region
  • Ensure the safe, reliable, & efficient operation of building systems & equipment
  • Address & remedy any building defects (HVAC, plumbing, electrical, etc) in a timely manner
  • Maintain, manage, & audit security access system to ensure accuracy
  • Oversee & manage outsourced contracts with vendors ( IT, Catering, Cleaning, etc.)
  • Manage RFP process for new or renewing contract services
  • Maintain & manage space planning platform (iOffice)
  • Oversee all office moves & new office onboarding processes
  • Oversee the health & life safety systems to ensure required inspections & testing
  • Ensure compliance with Fire Safety, Emergency, & Evacuation programs
  • Manages office fit-out & renovation projects
  • Works with architects, engineers & other industry professionals
  • Schedule & coordinate ergonomic consultations for employees in need
  • Plan & facilitate the execution of office internal events (Happy Hours, company meetings)
  • Explore/implementnew methods & procedures to reduce operational expenses
  • Field & follow up on all queries from the public & customers & triage workflow
  • Utilizes existing tools to identify & prioritize communications to the region
  • Participates in weekly & monthly conference calls & video conferences

Skills & Experience

  • At least five (5) years of progressive experience in the retail or hospitality industry
  • Excellent customer service skills
  • Ability to motivate teams & drive results
  • Advanced understanding of customer engagement methodologies
  • Ability to communicate effectively
  • Ability to manage the expectations of contractors & employees
  • Ability to learn quickly, work autonomously, & address any issues that arise day or night
  • Ability to plan & prioritize tasks in a self-directed work environment
  • Ability to multi-task & coordinate several efforts simultaneously
  • Experience working with audio visual (AV) & presentation systems
  • Savvy with Microsoft office, G-Suite programs & web-based platforms
  • Basic understanding of building systems

Education & Certification

  • 4-year Degree required
  • Technical or IT-related training desired
  • CPR/AED certification desired

Physical Demands

While performing the duties of this job, you will be routinely required to:

  • Sit; walk; talk; hear; use hands to keyboard, stoop, kneel, crouch, twist, reach, & stretch.
  • Lift and/or move up to 20 pounds
  • Travel based on business needs (<10%)
  • Work under deadlines
  • Frequently walk around the facility, walk up stairs between building floors
  • Read English, interpret data, information, & documents
  • Observe & respond to people & situations & interact with others
  • Quickly learn & apply new information or skills
  • Occasionally work weekend hours, holiday periods, or early morning weekday hours when emergencies arise

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