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intelligent DNS & traffic mgmt
New York, Remote    Posted: Tuesday, April 09, 2019
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About Us

NS1s mission is to unlock the potential of DNS to deliver the tech that powers our customers & the world. We are the market leader in DNS & traffic management software & services, & our customers include the biggest properties & largest enterprises on the internet, such as Salesforce, LinkedIn, Squarespace, Pandora, Imgur, Yelp, Dropbox, & many more. Our modern DNS technologies enable optimized application delivery, couple via our APIs into the tooling & processes of todays DevOps organizations, & deliver reliability & performance at global scale. We operate a worldwide, highly tuned Managed DNS network, & also deliver our technologies to customers as single-tenant software deployments. We solve incredibly challenging problems on behalf of our customers, in the most mission critical parts of their stack.

The Role

NS1 is seeking a Director of Infrastructure to join our engineering leadership. This person will:

Manage scale of costs incurred through hardware, software, & operational teams as our infrastructure evolves with business demands. Design & own proactive capacity planning processes. Ensure that our design & continued automation of our systems & team models drive efficiency with growth.

Drive a paradigm shift from we serve DNS to we operate a global network that delivers DNS & other traffic management products, effectively commoditizing our edge network.

Interface with product development as we consume our main products, providing feedback, participating in the design cycle, & advocating for NS1s requirements as an end user of our software.

Tie together infrastructure verticals into a single cohesive strategy, adhering roadmap to standards set around performance reliability, scale, & security of our systems. Ensure the strategic direction for the infrastructure, tooling, & management of our edge network appropriately provides & scales our end product delivery for our customers.

Manage the management structure & teams for our TechOps & DevOps teams, including coaching & developing our engineering managers & iterating upon our follow-the-sun staffing rotations.


  • Single point of contact within NS1 for information & advocacy of infrastructure org
  • Manage infrastructure budget, including hardware, software, & people spend.
  • Manage TechOps manager, DevOps manager, & Vietnam manager. Performance management for individuals in org
  • Develop & monitor SLI/SLA, supporting metrics for our infrastructure
  • Serve as escalation for incident event handling, communications, & analysis
  • Interface with customers on issues related to performance & incidents
  • Help manage vendor relationships & ensure SLAs are met with colocation, transit, & cloud infrastructure providers.
  • Own infrastructure roadmap, work prioritization, & delegation between team units within infrastructure department.
  • Drive strategic planning for growth & management of our infrastructure
  • Development of organizational design, & manage related hiring & onboarding activities
  • Represent NS1 at industry events
  • Adhere to & iterate upon compliance & regulatory models
  • Iterate upon preparedness & proactivity initiatives related to managing & operating edge network including fire drills, DR drills, & chaos engineering activities.
  • Own business continuity plans & disaster recovery initiatives
  • Serve as primary point of contact for sales RFP content related to infra
  • Oversee development of security practices

Your Skills:

  • Managed large, distributed systems. Has run a global network, & can support the demands of one of the world's largest anycasted networks
  • Operated an application or platform with tens of sites & hundreds of servers
  • Deep familiarity with infrastructure as code
  • Has been on call in past lives & is comfortable as management escalation for on call
  • Organized & effective strategic planner, with prior experience managing infrastructure budgets
  • Managed managers in past teams, & has worked with globally distributed teams

Our technology stack at NS1, & the many systems youll have an opportunity to work with here:

  • Our globally distributed platform is comprised of many subsystems including:
    • Custom built DNS platform thats deployed on physical hardware
    • Anycasted edge network that spans nearly 30 facilities globally
    • REST API & Client Portal
    • Deployment automation, CI/CD, unit/integration testing
    • Monitoring, metrics collection & alerting
    • Traffic load balancing, filtering, & DDoS mitigation tools
    • Distributed messaging, persistent DB & caching systems
  • Other technologies & integrations include:
    • Linux, Ansible, Docker & other container platforms
    • BGP, BPF, SDN, packet analysis
    • MongoDB, Redis, RabbitMQ, PostgreSQL
    • Go, Python, Bash, C, C++14, React, Redux, node
    • OpenTSDB, ELK, Grafana
    • Integrations with third party SaaS, APIs, & libraries, various Open Source projects including REST API clients & integrations

Working @ NS1

Were a fast-growing, well-funded startup based in the heart of New York Citys Financial District with offices & team members around the world. Working at NS1, youll come to understand our team is unique, both in & out of the workplace. We have PhDs, musicians, artists, & athletes working side by side, dedicated to delivering first class products. Were hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open & honest communication & we continuously strive to foster a culture of transparency, flexibility, & creativity.

We offer:

  • competitive compensation (salary & stock options)
  • medical, dental, & vision
  • commuter benefits
  • 401k
  • flexible hours & time off
  • choice of workstation

NS1 is an equal opportunity employer.

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