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Twilio // platform for building messaging applications
Engineering, Full Time    San Francisco, California    Posted: Thursday, July 07, 2022
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See yourself at Twilio

Join the team as a VP Engineering, Segment Core

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

Twilio is growing rapidly & seeking a Vice President of Engineering for Twilio-Segment, our industry leading Customer Data Platform. The Segment Core, Vice President of Engineering, leads the engineering organization that drives product development execution, infrastructure, liability, operations & efficiency via software across Segment Core through focused execution, effective collaboration & influence across engineering groups throughout Twilio.  This leader will be accountable for product reliability & infrastructure, product development & delivery, managing budgets, growing & developing your team, & business impact. You will be a critical member of the Segment Core & Data & Growth leadership team, reporting to the GM of Twilio-Segment Core.  


In this role, youll:

  • Deliver industry leading product innovation, technical scale, & simplicity for partner integrations, our customer data pipeline & platform, real time event & object oriented data processing, data storage, & exceptional external & internal developer experiences.

    • Accountable for overall security of platform in collaboration with the Twilio Security team
  • Lead & grow a global organization of best-in-class engineering Leaders, managers & individual contributors - a team of about 200 & doubling in the next year or two. 

  • Identify & qualify new products, services, & processes to improve product development, product reliability, performance engineering, incident management, & observability solutions.

  • Interact extensively across all functional teams within Twilio & have significant exposure to our executive leadership.

  • Ensure the consistent exercise of appropriate judgment & discretion in evaluating opportunities, measuring progress, & holding your organization & others accountable for delivering a world class customer experience.

  • Work closely with senior leadership & product teams to enable our engineers to ship fast & predictably with confidence, while ensuring the efficient use of resources & providing an amazing customer experience, even in times of crisis.

  • You will be a Twilio technical ambassador, a recognized leader in reliability, quality, sustainability, & operational excellence


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table.


  • 10+ years of hands on software engineering & engineering management experience, preferably delivering a highly scalable service with billions of daily transactions 

  • 10+ years of operational experience, running large scale distributed systems such as Kubernetes & related systems across multiple global & regionalized instances

  • 10+ years of experience creating & scaling data platforms & pipelines, ETL systems, & partner integrations
  • Experience scaling engineering organizations from 200 to 400 engineers & managing a global footprint of engineering teams (including India) 
  • Bachelors degree in CS, EE or equivalent experience required.  


  • Proven track record of setting & meeting aggressive goals

  • Proven experience in building, launching & operating complex distributed systems at scale

  • Extensive experience providing technical direction to teams & stakeholders & aligning organizational priorities

  • Demonstrated success mentoring engineering leaders cross-organizationally 

  • Proven track record of balancing long-term critical thinking with tactical execution of multiple development plans

    • Demonstrated success building & maintaining a platform that services both customers & internal stakeholders. 
  • High-growth technology company experience, ideally in a platform company that has scaled to hundreds of millions of users, using a public cloud such as AWS & a modern tech stack including microservices & containerization

  • Highly analytical with the ability to translate between strategic business decisions & their quantitative implications

  • Ability to think critically & objectively; excellent problem solving skills & the ability to make quick decisions based on business demands

  • Rigorous, great organizational skills, comfortable with ambiguity

  • Ability to distill complex issues into structured frameworks & concrete action plans

  • Excellent communication & social skills, ability to be personable yet persistent


This role will be based in the US remote or located near one of our US offices. We have a remote-first work environment. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

 If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

 *If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $300,000- $360,000

  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

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