Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Who We Are
Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, & partners explore just how smoooth the modern shopping experience can be. It means we're constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don't believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you're in, there's no telling what will happen next.
Are you an analytical person with an investigative mindset who is looking for a challenging role in a fast paced & constantly changing fraud environment? Do you want to be a key player, ensuring that we stop fraud at the door?
Perfect - then you should join our Fraud Loss Recovery Team!
The Fraud Loss Recovery team's job is to investigate & proactively minimize the criminal behaviours that Klarna, our consumers & our merchants potentially are facing. We do so, not only by analyzing data & research suspicious & confirmed fraudulent transactions, but also by always having our eyes & ears open to what is going on in the industry. The team puts great emphasis in both reducing fraud online & prevent fraud from being committed, & want to make sure that each & every errand & trend is reduced & resolved.
Your Chance to Outsmart Some Bad Guys
The Fraud Loss Recovery team is now looking for a team member to strengthen Klarna's defence of criminal activities. As a Card Chargeback Specialist, you will have a role of quality assuring & influence existing & new processes for card fraud, identity theft & other emerging trends. Tasks include research of criminal behaviour, root cause analysis of incoming fraud cases & decision making on potential findings. You will work in a cross functional team & in close collaboration with the other Fraud Operational & Fraud Prevention teams.