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STELLAService // customer service performance data for retailers
 
Sales, Full Time    Atlanta, Georgia    Posted: Thursday, March 05, 2020
 
   
 
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JOB DETAILS
 

About the Opportunity

Stella Connect is an innovative, real-time customer feedback & quality management platform that has been designed specifically to drive engagement & performance of customer service teams. We partner with hundreds of the worlds leading brands, from disruptive startups like Warby Parker & Earnin, through to household names like Walmart & Williams-Sonoma, to help them provide exceptional customer service. With Stella Connect, companies get real-time visibility into the quality of their service teams & operations, & the tools they need to drive team member engagement & continuous performance improvements.

Stella Connect is seeking a remote Account Executive to join our team & help maintain & expand existing client relationships & add to our growing roster of clients. As an Account Executive you will cultivate relationships with our most targeted prospects & customers, learn about their biggest challenges, & fit our solution to their needs.

Responsibilities

  • Acquire new customers & drive Annual Recurring Revenue
  • Expand current customers Annual Recurring Revenue with the Client Success Team
  • Support the team in building an outbound pipeline of new & expansion opportunities
  • Develop relationships with senior leaders at targeted accounts & add value by being a subject matter expert
  • Present the Stella Connect solution to executive leadership
  • Meet prospects in person when needed (travel 25%)
  • Work with internal departments to coordinate resources & drive deals to close
  • Negotiate pricing & business terms
  • Coordinate schedules to close deals within an expected timeframe

Qualifications

  • 2-4 years of proven experience selling enterprise software solutions
  • Record of consistently meeting objectives & exceeding targets at top-performing organizations
  • Passion for great customer service
  • Ability to stay organized in a constantly changing environment
  • Bachelor's degree

Compensation & Perks

Competitive cash comp; stock options; full (and might I add, excellent) health, dental & vision insurance benefits; gym stipend; unlimited vacation; much much more!

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At Stella Connect, we love EVERYBODY! We celebrate our differences & believe that they add to our company's inclusive culture, innovation, collaboration & overall success. StellaService is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 
 
 
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