Netflix is the world's leading streaming entertainment service with over 209 million paid memberships in over 190 countries enjoying TV series, documentaries & feature films across a wide variety of genres & languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause & resume watching, all without commercials or commitments.
Netflix is on the hunt for a smart, motivated, customer-centric team member to take on the role of an Operations & Support Specialist to provide exceptional service to our stunning colleagues & partners, based out of our London office.
The Operations & Support Specialist team is responsible for IT systems globally, continually researching, reviewing, & refreshing technology to ensure our employees have the best tools & equipment needed to stay highly productive. We seize opportunities to innovate in Netflix's unique fast-paced environment, & spark joyful experiences with technology. Our teams are the first line of support & experts for all employee technology platforms & service throughout the company.
In this position, you will interact with our users in multiple ways; including ZenDesk tickets, email, Slack, & video conference. Daily duties consist of prioritizing, resolving, routing & scheduling all incoming internal technology support requests & issues. You may find yourself supporting cloud & desktop software, troubleshooting conference & screening rooms, deploying & upgrading hardware, inventory management, supporting events, or any number of other issues you may come across.
You'll need to be comfortable working as part of a distributed global team & communicating with technical & non-technical users. This position may require some travel & after-hours or weekend coverage.