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CarGurus // online platform for used cars
Sales, Full Time    Cambridge, MA    Posted: Monday, March 07, 2022
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Car shopping is complicated. At CarGurus, we use data & technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. Were the most-visited car-shopping site in the US & we are growing fast in our international markets. Ready to come along for the ride?

As a Sales Operations Analyst, you are a partner to the sales & service organization focused on sales analytics, strategy, process efficiency & more. You will support the continued optimization of our CRM, our use of third-party systems & the ways in which our sales team takes products to market. You will gather findings & actively share with Sales leadership & to partner in driving overall growth of business. Success in the role is measured by delivering impactful results on process improvement throughout workstreams & within the vision & objectives of the process.

What youll do:

  • Provide strategic insight into the business through touch points with other functional teams
  • Continuously evaluate processes, identify areas for improvement, propose & implement solutions
  • Understand current & future Selling Model needs & work collaboratively with Sales & Service to drive processes to support anticipated changes
  • Be a trusted liaison with other functional organizations & represent/advocate in all interactions
  • Provide the required reporting, analytics & business intelligence to support strategic & tactical initiatives (by working collaboratively with the Business Intelligence & Technology Team)
  • Proactively anticipate new processes / systems trends that can drive productivity & create new ways to measure the business (by working collaboratively with the Business Intelligence & Technology Team)
  • Conduct analysis to guide strategic decisions for sales & service
  • Create process documentation & training material
  • Drive organizational awareness of processes, timelines, requirements & reporting metrics to enable & maintain operational excellenceAssess & uncover gaps in process, analyze the source of the issue, create a plan to resolve the underlying issues/concerns, & execute solution
  • Manage dependencies & timeline across multiple project to ensure quality & timely delivery
  • Support integration of new products & markets

Who you are: 

  • 4+ years experience in a sales strategy & process, administration, & technical project management
  • Demonstrated SFDC & Microsoft Excel proficiency
  • Relentlessly focused on incremental delivery, which is a staple of CarGurus culture.
  • Transparent communicator who is open, honest, & collaborative
  • High energy team player & creative thinker, with a passion for identifying inefficiencies & closing the gaps
  • Driven self-starter, who is accountable for their work, & proud to take ownership of processes created
  • Enthusiastic about developing a career in a growing technology company

CarGurus Culture: 

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women & other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat & see if you could be a great fit. 

At CarGurus, we invest in our peoples professional growth with everything from learning & development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks & benefits that employees actually care about like free lunch, commuter subsidies, & more. That includes equity in the companyour way of showing that we want you here for the long haul.

We work hard every day to build the worlds most trusted & transparent automotive marketplace, but trust & transparency dont just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves & their potentialwhere you dont just fit, you thrive. We dont discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.

All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.


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