Company Description|Job Description
Denodo is the leader in data virtualization - providing unmatched performance, unified access to the broadest range of enterprise, Big Data, cloud & unstructured sources, & the agilest data services provisioning & governance - at less than half the cost of traditional data integration. Denodo's customers have gained significant business agility & ROI by creating a unified virtual data layer that serves strategic enterprise-wide information needs for agile BI, big data analytics, web & cloud integration, single-view applications, & SOA data services across every major industry. Founded in 1999, Denodo is privately held.
In the 2015 Forrester Wave for Enterprise Data Virtualization, Forrester recognized Denodo as a leader in Data Virtualization & mentioned, Denodo is executing well on its vision to support more enhanced connectors & adapters to new sources; improve scale & performance to support complex & real-time analytics, & integrate with leading in-memory computing & cloud platforms.
In the 2016 Magic Quadrant for Data Integration Tools, Gartner recognized Denodo as a visionary. According to Gartner: The biggest changes in the market from 2015 are the increased demand for data virtualization, the growing use of data integration tools to combine data lakes' with existing integration solutions, & the overall expectation that data integration will become cloud- & on-premises-agnostic (August 2016 Gartner Magic Quadrant for Data Integration Tools).
Also in the 2016Big Data FabricReport, Forrester recognizedDenodo as a Strong Performer.In its report, Forrester states that the Big Data fabric market is growing largely because enterprise architecture (EA) pros see Big Data fabric as a strategic platform to support their next-generation applications & insights.
Denodo is always looking for technical, passionate people to join our Services Engineering team. We want a professional who will enhance our clients' journey around data virtualization by delivering expert troubleshooting, in-depth technical knowledge, comprehensive training, & world-class support.
As a Technical Services Engineer inside the Denodo product support team your core mission is to provide high quality technical assistance to our clients & partners so that they meet their business needs through accelerated adoption & productive use of Denodo's data virtualization capability.
At the same time, you will understand & learn about the complexity of data integration implemented solutions by customers becoming a Denodo Platform & data virtualization expert.
The projects that will need your support include integrating data in a virtual manner for operational and/or informational purposes - Integration of multiple data sources for a Customer Service Multichannel IT Infrastructure; implementation of Logical Data Warehouses & Virtual Datamarts to enable modern Business Intelligence solutions, Integration Layers for Hadoop-based Data Lakes, & support for Agile Operational Reporting on a diverse Big Data infrastructure are just a few flavors of your future projects.
Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product & customer-facing roles, direct mentorship, & access to senior management as part of a global team.
Your Duties & Responsibilities
In this position, you will successfully employ a combination of high technical expertise, troubleshooting skills & client communication between clients, partners & internal Denodo teams to achieve your mission.
Diagnose & resolve client inquiries related to operating Denodo software products in their environment.
Manage client support cases on a daily basis.
Respond to client-reported issues in a timely manner and/or per service level agreements.
Communicate progress of resolution & status in a timely fashion and/or per service level agreements.
Participate in problem escalation & call prevention projects to help clients & other technical specialists increase their efficiency when using Denodo products.
Engage clients in the product configuration, & use of the Denodo Platform.
Identify situations where professional services may be warranted
Manage client expectations, establish credibility at all levels within the client & build problem-solving partnerships with the client, partners & colleagues.
Follow established support processes & procedures.
Product & technical knowledge:
Obtain & maintain strong knowledge of the Denodo Platform, be able to deliver a technical pitch, including overview of our key & advanced features & benefits, services offerings, differentiation, & competitive positioning
Constantly learn new things & maintain an overview of modern technologies.
Provide timely, prioritized & complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client's business cases, requirements & issues.
Know when & where to escalate within the Denodo technical organization, & make effective use of those resources.
Coordinate team members & partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones & goals.
Promote knowledge & best practices while managing deliverables & client expectations.
Build interpersonal relationships with other Denodo teams.
Solid understanding of SQL & good grasp of relational & analytical database management theory & practice. Please note, our interview process will test your proficiency.
Bachelor's or master's degree in computer science or computer systems.
Good knowledge of software development & architectural patterns.
Experience in Windows & Linux (and UNIX) operating systems in server environments.
Professional curiosity & the ability to enable yourself in new technologies & tasks.
Creativity finding root cause to issues & providing solutions.
Good written/verbal communication skills for interaction with clients, making presentations, attending meetings & writing technical documentation.
Being available for working outside of normal business hours, holidays, & some weekends when needed for on-call periods.
Familiarity with enterprise architecture & application development & infrastructure.
Understanding of data integration flavors.
Technical skills include Java development, JDBC, XML, Web Service related APIs (e.g. JSON), experience with version control systems (e.g. SVN, Git), authentication systems (e.g. LDAP, Kerberos, SAML).
Experience in Big Data, NoSQL, & InMemory environments is welcome.
Experience in customer-facing positions as a professional services consultant or engineer.
- Foreign language skills are a plus.
- We are committed to equal employment opportunity.
- We respect, value & welcome diversity in our workforce.
- We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, & we will not be obligated to pay a referral fee.