We are a global lifestyle brand built on transforming the travel experience. In support of our mission, we are seeking an Assistant Store Manager to join our Retail Operations team at our store location in Domain Northside, Austin.

Our Retail team creates a transformative experience that inspires a global community. We build connections with our community through product expertise & merchandising, world-class-service standards, & operational excellence. We pride ourselves in owning the offline touch point for our community, & use it as an opportunity to create more Away fans.

 Want to help us transform the travel industry? The ideal candidate will represent the Away brand by providing best-in-class support to all of our customers from the moment they step foot in the door til the moment they leave. You will directly contribute to the stores success by having unparalleled customer interactions & by honing deep product expertise. 

As a company that values inclusion, Away seeks individuals of all backgrounds & experiences to apply for this position.

What youll do:

• Ensure your team is providing top-notch customer service to every person, every time
• Communicate Aways values & brand philosophy to customers & team members alike
• Develop, execute, & continuously improve all operational activities to make sure the store hits financial expectations & exceeds customer expectations
• Work cross-functionally to ensure the store is a hit! Work across the aisle with marketing, CX, creative, & HQ partners to make sure we create exemplary retail experiences
• Hire, retain & develop your team of retail associates, growing them into our next generation of retail leaders
• Oversee daily staffing, inventory management, & visual standards. Oversee all front of house & back of house procedures to keep the stores engine efficiently running
• Help execute any in-store marketing or programming events by liaising with HQ team member
• Must be able to lift & transport large boxes up to 30 lbs.
• Must be able to stand and/or be on your feet for long periods of time

Who you are:

• Deep understanding of elevated customer experience
• Passionate about speaking to travel experiences (anywhere!)
• 3-5 years of managerial experience; preferably at a customer-centric retailer or company
• Fastidious attention to detail; strong business acumen & an entrepreneurial disposition.
• Has a passion for people development & a knack for motivation
• A team player that is comfortable providing feedback, innovating, & getting their hands dirty
• Experience working at a start-up or fast-growing company or retailer
• Experience building a team from the ground up
• Team player with a "no task is too small" attitude
• Enjoys working in a fast-paced & ever-changing environment

Youll love working at Away because:

• We travel. We encourage you to take time to recharge outside of the office. Youll have two weeks of PTO to explore new places & access to Away products to ensure your travels are seamless.
• Were not just employees. Were people. We offer 401(k) match, insurance coverage (health, vision, & dental), tax savings plans for retirement, generous & inclusive parental leave, dependent care, & commuter benefits.
• Well invest in your career. Our companys growing quickly, & well give you the opportunity to do the same. Youll have access to a number of professional development opportunities so that you can keep up with the companys evolving needs.
• Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is too. Through initiatives like our employee resource groups, inclusion training, & quarterly allowances to bond with teammates, were building the cultural foundation that gives people the emotional & physical space to bring their best selves to work.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table & believe that fair & equitable total compensation packages are part of our commitment to everyone who works here.

About Away:

Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. The company launched in 2016 with one perfectly designed carry-on & has since expanded to offer an array of luggage & travel essentials built for the modern traveler. Headquartered in New York City, with teams in London & Toronto, Away currently ships products to over 35 countries around the world. Away has been named one of Fast Companys Worlds Most Innovative Companies & has been recognized on TIMEs list of Best Inventions. To learn more, visit awaytravel.com.

EEO Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture & a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, & sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@awaytravel.com.