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designer dresses & accessories rental
New York Flagship Store    Posted: Friday, April 12, 2019
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Stores at Rent the Runway:

Rent the Runway has been at the cutting edge of brick-and-mortar retail for many years, experimenting with various concepts including appointment studios, dream closets, & pop ups. Our retail stores are the ultimate extension of our closetless vision - serving as inventory hubs & last mile fulfillment, pick up & drop off centers, appointment studios, & event & community space. We have a growing footprint of 5 retail closets across key markets in the United States.

RTR stores are powered by seamless technology that enables us to provide white glove customer service - including self service fulfillment, an innovative fitting room experience, & QR code customer identification. While we are passionate about technology, the heart & soul of Rent the Runway is in our team. Our retail teams are full of passionate, customer-centric individuals who are obsessed with providing the best possible experience for our customers. We believe that no issue is too big, & every customer interaction is an opportunity to help change the way women get dressed. From subscription swaps to styling sessions, our retail team is the front lines of our brand & we are excited to be building this team with amazing dynamic talent that believes in our vision for retail.

Position Overview:

As the New York Flagship Store Experience Manager, you will be responsible for leading a business with untapped potential, as a key player in the growth of the RTR retail landscape. You will work to develop a customer-centric team while ensuring that the store is an active member of the community! Do you think you have what it takes to dream big in our dream closet?



  • Responsible for building a high performance team of managers, leads & specialists, while acting as a mentor & creating & maintaining a talent pipeline.
  • Act as a mentor & point person to the team by providing guidance, constructive feedback, & demonstrating strong problem solving abilities in a customer facing environment
  • Create & implement trainings to drive a customer-first culture in store
  • Actively communicates to RTR corporate on opportunities in customer service, marketing & technology to better service our in-store & online customers
  • Ensure that store team is in compliance with all company policies & procedures, & support Regional Director in relevant projects

Customer Experience:

  • Ability to deliver 5 star service to each & every customer while scaling our repeat business.
  • Ensures customer expectation is exceeded at each visit & maintaining an environment focused on the customer first model
  • Present on the retail floor, as a floor manager for a minimum of 25 hours per week
  • Proactively demonstrates a go the extra mile mindset
  • Be inventive & create additional business opportunities while supporting our growing subscription model
  • Lead & execute marketing & promotional events


  • Achieve or exceed financial plans through effective planning & management to grow the retail business, & ensure disciplined control of all store expenses & payroll
  • Create & implement strategies to further subscription model
  • Exceed expectations in customer satisfaction metrics
  • Maintain positive online reputation on various outlets
  • Responsible for meeting store goals & key metrics while holding team members accountable for overall & individual goals
  • Under the direction of the Regional Director, performs/completes other additional projects, duties, & assignments as required and/or by request

Operational Excellence:

  • Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping & loss prevention
  • Ensure operational excellence with regard to all back of the house operations including stockroom maintenance, merchandise paperwork, payroll, & scheduling
  • Ensure all opening & closing store procedures occur in a timely & efficient manner


  • 7 plus years management experience in the service or fashion industry (depending upon the volume of the business) with a proven track record of successfully managing a team
  • Ability to multi-task & coordinate ongoing projects, plans & people development
  • Works well under pressure & meeting tight deadlines
  • Love of brainstorming, problem-solving, being creative & resourceful
  • Training, interviewing, planning, organizational, & performance management skills
  • Technically savvy & proficiency with MS Office; Outlook, Excel, Word
  • Strong analytical & communication skills - verbal & written
  • Entrepreneurial mindset with the ability to react to business trends & identify areas of opportunity
  • Proven track record in attendance & performance
  • Dedicated to high level of client service & revenue productivity
  • Must be able to work while standing & walking & be able to lift approx 20 lbs
  • Supplemental info: provide any other additional information (e.g. access to vehicle, ability to travel, etc.)
  • Flexible schedule & ability to commit to a minimum of 45 hours per week including nights & weekends

About Rent the Runway:

Recently named #9 on CNBCs Disruptor 50 list for 2018, Rent the Runway is transforming the $2.4 trillion global fashion industry by introducing clothing rental as a utility for women. We have pioneered the closet in the cloud & believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, the company has raised more than $210 million from top-tier investors & built one of the most beloved brands on earth. We are proud to be both a profitable & high-growth business, with a loyal 9 million members who believe that rental is the future.

Our 1200+ employees have a revolutionary spirit that permeates our culture. Weve built proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - & we are obsessed with continuing to game change our customer experience.

We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps thousands of female entrepreneurs build & scale their own businesses with the mission of increasing the number of high growth women-led companies.

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