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FanDuel // one-day fantasy sports
 
Sales, Full Time    Jersey City    Posted: Friday, June 12, 2020
 
   
 
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JOB DETAILS
 

FanDuel Group is a world-class team of brands & products all built with one goal in mind to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel A game-changing real-money fantasy sports app
  • FanDuel Sportsbook Americas #1 sports betting app
  • TVG The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino Fan-favorite online casino apps
  • FOXBet A world-class betting platform
  • PokerStars The premier online poker product

THE POSITION

Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, & TVG. We are looking to recruit a VIP Account Manager to look after our most important clients.

As a VIP Account Manager, you will be managing a portfolio of high net worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, & provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service & a genuine passion for the online gambling industry.

THE GAME PLAN
Everyone on our team has a part to play

  • Manage & retain a portfolio of High Value Players
  • Provide an enhanced proactive one stop service to encourage loyalty
  • Collect & document customer profiles
  • Develop relationships & offer tailored rewards through regular correspondence
  • Work alongside other FanDuel departments to increase player activity & drive revenue
  • Meet pre-determinedproductivity, quality, & Service Level Agreement targets
  • Provide detailed reports on your Customer Portfolio
  • Monitor individual customer performance to ensure that bonuses, gifts, & hospitality invitations are offered in accordance with business requirements
  • Meet & host VIPs at Hospitality events
  • Deliver against company responsible gaming protocols
  • Opportunity to mentor & develop VIP Hosts within the team

THE STATS

What were looking for in our next teammate

  • 3-5+ years experience in high end customer service field preferred
  • Knowledge & experience in pari-mutuel wagering,ADW(Advanced Deposit Wagering) accounts & within the Horse Racing industry is highly preferred
  • Excellent verbal & written communication skills
  • Business to Customer Sales experience preferred
  • Knowledge of online gaming industry essential
  • Passionate about providing top level service
  • Confident & people focused personality
  • Excellent analytical skills & experience with Excel
  • Strives to meet targets & deadlines
  • Excellent organizational & planning skills
  • Understanding of Marketing processes preferred
  • Willing & able to work non-traditional business hours
  • Travel for this role is expected around 25% of the time

THE CONTRACT
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

 
 
 
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