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Origami Logic helps teams master their marketing performance.
 
Sales, Full Time    New York City    Posted: Tuesday, January 29, 2019
 
   
 
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JOB DETAILS
 

Department: Customer Success

Job Status: Full-time

FLSA Status: Exempt

Reports To: VP of Customer Success

What We Do

Origami Logic is a marketing analytics company that helps teams master marketing performance by letting them see whats working & whats not in a way that makes sense to them so they can optimize their efforts. Thousands of marketers & global brands, including P&G, AB InBev, Diageo & Kelloggs, trust Origami Logic to help them unify & refine their vast array of marketing data, across every channel & platform, so they can search & organize it in real time to get a better understanding of their marketing efforts & improve their overall impact. Origami Logic is funded by top-tier investors Accel Partners, DAG Ventures, Icon Ventures, NextWorld Capital, Saban Ventures, & Viola Ventures. Please visit www.origamilogic.com & follow us on Twitter @OrigamiLogic.

We are looking for an experienced Account Director to join our team. This role within our Customer Success team is critical in driving customer value, usage & adoption of the Origami Logic platform; beginning with implementation kickoff & throughout their customer journey to renewal & expansion.

Who We Are

At Origami Logic, we leave our egos at home & focus on getting sh*t done. We value being real, & always speak our minds while welcoming feedback. We maintain a customer-centric mindset & challenge ourselves daily to think outside the box. We take pride in our diverse backgrounds & experiences, as this enables us to each contribute in a unique way. Working at Origami Logic means supporting each other during setbacks & giving high-fives when we succeed, because every fold counts.

Responsibilities:

  • Focus on developing relationships with our clients (up & across their organization) to keep your ear to the ground & maintain our platforms relevancy as their business evolves
  • Become a strategic partner & consultant to our client contacts & their agencies
  • Work closely with the Sales team to grow existing accounts by proactively identifying expansion opportunities
  • Lead Customer Health measurement practices & related cross-team communications
  • Partner closely with our Implementation & Data teams, tracking against key implementation scope & timelines; escalate issues with clients as-needed
  • Ensure that every client derives the most value possible from the Origami Logic platform.
  • Identify platform gaps & look for optimization opportunities to help fulfill client expectations regarding platform use cases
  • Lead platform launch & adoption strategies with the client; ensure that all customer users are trained, educated, kept updated on new platform features & derive value from the platform on a daily basis

Required skills & experience:

  • Background (5+ years) managing client relationships in high-tech or advertising/marketing environment
  • 4+ years experience in MarTech or AdTech
  • Natural ability for consultative & solution-based selling
  • Confidence & skills to gain instant credibility with our clients & internal teams
  • Professional, customer-centric demeanor
  • Strong written/verbal communication
  • Bachelor's Degree required
  • Ability to travel up to 40% for customer meetings

Exclusive benefits package:

  • Medical, Dental, Vision insurance & 401K
  • Incentive stock options
  • Flexible time off
  • Fully stocked kitchens
  • Catered lunch per diem
  • Company events

 
 
 
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