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Gusto // payroll & HR platform for small business
Denver, CO    Posted: Thursday, September 30, 2021
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The Tax Operations team makes sure our payroll tax engine is running smoothly & firing on all cylinders. Were looking for people who have a passion for operations, an eye for inefficiencies, & a desire to build processes at a fast-growing start-up.

As a Tax Operations Advocate, youll showcase your passion for customer service by processing & remitting tax payments & filings on our customers behalf while delivering a world-class customer experience. You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers & provide feedback on tools that streamline the filing process.  

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, & team management tools. Today, Gusto offices in Denver, San Francisco, & New York serve more than 100,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, & it starts right here at Gusto. Thats why were committed to building a collaborative & inclusive workplace, both physically & virtually. Learn more about our Total Rewards philosophy

This role is very hands-on, with an emphasis on research & analysis, excellent communication skills, & first-principles problem solving.  A strong work ethic & a strong desire to be part of the team is critical for success. You must also possess & take pride in a high attention to detail, organization & task management, & be comfortable working in a fast-paced, deadline-driven business environment.

Heres what youll do day-to-day:

  • Be a process pro. Our customers depend on us to process their tax payments & filings accurately & on time. Youll help process filings & remit payments to tax agencies on behalf of our customers.
  • Be a detective. When we hit errors or roadblocks in the process, youll investigate & solve issues that arise. And youll help prevent it from happening again.
  • Be an ambassador. Youll work with tax agencies & our cross-functional teams to make sure we represent our customers the best we can, from setup through filing. Along the way, youll constantly keep our processes & documentation up to date.
  • Be an influencer. Provide business insights & recommendations based on data that will drive our strategy.
  • Be a builder. Build & implement scalable processes.
  • Provide exceptional service to our customers daily.

Heres what we're looking for:

  • 1 - 2+ years in customer-service role, either in professional environment or in retail/service industry
  • 1 - 2+ years payroll & tax experience preferred 
  • Experience in operations work in a startup / fast-moving tech environment preferred
  • Customer-first mindset. We love our customers, & youll help us fulfill our mission of helping business owners focus on what they do best: growing their business. Prides themselves in providing an exceptional customer experience during pivotal moments in our Gustomers' journey
  • Problem solving. You love understanding why something happened, fixing it, & then making sure it doesnt happen again.
  • Cross-functional experience. Flexibility to work collaboratively with cross-functional teams.
  • Excellent team player. A consummate teammate who enjoys wearing multiple hats, inspiring everyone around you to do great work, & working collectively to hit our metrics & SLAs
  • Excellent communication skills. Written & verbal with ability to communicate complex topics in a simple, digestible way.
  • Improvement mentality. Youll constantly challenge the status quo & have proven process improvement experience.
  • Organization. Youre comfortable keeping projects on track, are extremely organized & able to improve processes.
  • Software-savvy. You can pick up new systems & tools quickly.

Our cash compensation amount for this role is targeted at $21.16/hr - $25.49/hr in Denver & most remote locations. Final offer amounts are determined by multiple factors including candidate experience & expertise & may vary from the amounts listed above.

Our customers come from all walks of life & so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values & our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state & local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at 

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