Imagine yourself here!
OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, & Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman & CEO) & Marc Andreessen (Time Magazine's list of the 100 most influential people in the world).
OpenGov is the leader in modern cloud ERP software for our nation's cities, counties, & state agencies. We have surpassed 1,000+ governments (and growing fast!) using our products in our mission to power more effective & accountable government.
OpenGov is a 2021 Top Workplaces USA award winner!
About the Product Manager Role:
We are looking for a Product Manager who can help build the best-in-class Citizen Services platform for the public sector! OpenGov Citizen Services empowers government agencies to move services online, streamline their workflows, & offer better constituent service for permits, licenses, grants & assistance programs, & other government workflows. Citizen Services is a mission-critical suite trusted by government agencies to power thousands of digital transactions every day.
This is a hands-on role with an emphasis on process-driven product development in a fast-paced, collaborative, & mission-driven organization. As Product Manager, you will work cross-functionally to connect the technical & business worlds & build & document product features from conception to launch. You can break down complex problems into shippable features in a rapidly-changing environment. You have superb oral & written communication skills, you're industrious, analytical, & passionate about building products that delight.
Work closely with designers, engineers, users, & other stakeholders to drive features from concepts.
Conduct research to identify customer pain points
Gather requirements & write user stories & acceptance criteria
Be comfortable with understanding technical decisions & assumptions & use that to guide feature requirements
Prioritize features, build consensus & coordinate product development with engineering
Facilitate communication throughout the development process between a variety of internal teams including: engineering, design, customer success, marketing, & sales
Maximize efficiency in a constantly changing & growing environment where the process is fluid
Develop product documentation & release details for internal & external stakeholders
Collaborate with others to develop online materials for support & customer satisfaction
Bachelor's degree or equivalent experience
Ability to think strategically & synthesize diverse information from many sources
Superb verbal & written communication skills
Proven track record of successfully coordinating teams and/or managing & releasing complex SaaS products, features etc.
Experience working with distributed teams
2+ years of product management experience in enterprise SaaS products
Knowledge of product management, scrum development & UX design principles
Nice to have:
Experience in state/local government
Enterprise application experience - CRM, Customer Service, Business Process Automation