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Pilot Fiber // fiber internet for businesses
New York City    Posted: Thursday, December 02, 2021
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Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet & network services to businesses with no contracts, backed by a 100% uptime guarantee & 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, & designed with the customer in mind.


  • Spend the majority of your time performing work at our data centers as well as occasional work on-site troubleshooting at a customer space or Pilots warehouse
  • Audit & document all data pertaining to Pilots data center infrastructure & ensure that information is kept up-to-date
  • Respond to requests to connect new circuits & troubleshoot existing circuits from internal teams such as Fiber Operations, Construction, Network Engineering, & Network Support
    • Liaise with data center operators for routine requests (cross connects, access requests, etc)
  • Develop & maintain standards & best practices for Pilot data center infrastructure
  • Troubleshoot networking, routing & interconnectivity problems, including network hardware issues at the data centers
  • Operate, monitor, maintain, & respond to abnormal conditions in facilities systems
  • Maintain inventory for cabling, optics & network equipment for all points of presence & Pilots warehouse
  • Order, rack, & cable new network equipment when required
  • Support the Network & Fiber Operations teams with maintenance projects
  • Provide technical answers & resources to other Pilot departments in relation to current data center capacity, customer needs, & supported services


  • Strong attention to detail, interpersonal skills, organizational skills, time-management skills, & reporting ability to management
  • Can-do positive attitude & commitment to teamwork & collaboration
  • Experience in data center operations & understanding of cable methodology, best practices, internet routing, & network interconnection
  • Experience with crimping & labeling & the usage of patch panels, fiber optic connectors, optic types, & form factors
  • Understanding of the difference between LC, SC, MTP, CFP2, QSFP, & SFP+
  • Understanding of high power optics & attenuation related to DWDM systems
  • Experience with AC & DC power systems 
  • Ability to work independently with minimal supervision
  • Availability for off-hours work (late night/early morning) as needed for emergency needs
  • Comfort with frequent travel via mass-transit to sites in NYC & ability to travel up to 15% of the year to sites outside NYC


  • Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Stock Options
  • Commuter Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, & that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, & no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber as a result of the referral or through other means.


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