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Peloton // connected indoor fitness cycles
New York City    Posted: Thursday, August 27, 2020
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Peloton is seeking a Program Manager (PM) to drive program & project management for the Enterprise IT Operations (EIT Ops) department. You will work with a variety of business stakeholders, vendors, & IT teams, & be assigned to projects as they arise & as your bandwidth permits. You will also be part of a program management organization (PMO) in the EIT Operations department.

The Enterprise IT Operations department at Peloton is responsible for IT Service Delivery, Network Engineering, Audiovisual Technology, DevOps, IT Construction, Telecommunications, Cyber Security, Program Management, Streaming Engineering, & technology Governance, Risk, & Compliance (GRC) globally, focusing both on planning, building, & supporting technical services & solutions.

You are not required to have technical IT experience, but you are required to work with technical staff & understand technical initiatives. 


  • Program Governance & Leadership
    • Select appropriately from a variety of PM methods, processes, policies, & procedures youve used previously or youve researched & apply to the situation
    • Successfully manage multiple, simultaneous, complex, high-visibility programs & projects in a portfolio
    • Develop & execute on integrated project plans
    • Develop & maintain a program management strategy which encompasses planning, development, monitoring, control, & execution
    • Track & manage project budget, scope, labor, & schedule
    • Recognize opportunities for improvements/adjustments & effectively implement
    • Facilitate decision-making by gathering & making information available, identifying & engaging the appropriate decision owners & contributors, & driving & focusing discussion
    • Identify, assess, & manage risks, action items, issues, dependencies, & open decisions; work with the technical lead of the project or program to manage the risks items, not just the list
    • Define programs or projects by gathering requirements & clear acceptance criteria/definitions of done
    • Manage scope & evaluate priorities to efficiently balance resources
  • Relationship Management, Communication, Statusing, & Reporting
    • Lead programs & workstreams through influence, competence, & results, & not through people leadership or task management, to create a culture of shared goals & shared direction
    • Develop & maintain a stakeholder management plan for individuals/teams within & outside the team and/or program
    • Drive process creation & cross-team collaboration, including helping build consensus between teams
    • Understand, manage, communicate, & report key program information, including status, schedule, milestones, risk, dependencies, major changes, & major decisions
    • Develop & maintain a statusing & reporting process & cadence which accounts for communication to various stakeholder levels & for various purposes
    • Plan & facilitate effective meetings, tailoring approach to the objective of the meeting (eg stakeholder program review vs weekly project meeting) & developing solid artifacts
    • Liaise with vendors & suppliers
    • Build & maintain solid artifacts according to PMO standards
  • PM Methods
    • Kick off projects & programs with clear definition of scope, objectives, key results, & stakeholders
    • Champion processes, including change management, knowledge management, project intake, roadmapping, prioritization, & service transition
    • Build processes, templates, & structure, or leverage existing ones as appropriate
  • Effectiveness
    • Coordinate & help come up with solutions, & remove impediments
    • Develop & demonstrate broad knowledge of IT initiatives & business goals
    • Solicit feedback to confirm solutions are appropriate & effective
    • Exercise risk-based judgment, & help teams make the right judgement calls
    • Recognize, adopt & instill good PM practices throughout the organization
  • Antiracism & Inclusivity: Peloton has made a commitment to to antiracism
    • Actively contribute to creating a more inclusive culture & environment at Peloton
    • Actively endorse, create, & maintain antiracist policies & processes


  • Were a high-growth company, & our processes are in various states of maturity
  • We regularly assess the state of the department, the business, & the company, & determine what processes (and levels of process maturity) are needed for us to reach current & future objectives - you will play a large role in these decisions & changes for the projects & programs you support, & on the PMO team
  • We firmly believe in conducting retrospectives & driving managed, continuous, improvement - you will facilitate many of these & are expected to facilitate & participate in an open & constructive dialogue
  • Were doing a lot really fast - you may be asked to flex outside of your role from time to time


  • People management of the individuals or teams who support a program or project.
  • Technical decisions including: strategy, architecture, & guidance.
  • Decision-making for priority, scope, & timelines (PMs should facilitate these decisions by gathering & making information available, identifying & engaging the appropriate stakeholders, & driving focused discussions).


  • You have:
    • 5+ years IT program management experience
    • Experience managing complex programs with large budgets, exacting stakeholders, multiple vendors, & firm deadlines
    • Experience gathering requirements & soliciting clear acceptance criteria
    • Strong track record of project delivery & benefits realization
    • Experience in strategic planning & analysis for projects & programs
    • A basic understanding of software engineering & technical infrastructure
    • Excellent presentation & meeting facilitation skills
    • Strong interpersonal communication, problem solving, negotiation, & organizational skills
    • A strong sense of accountability & personal ownership
    • A flexible (whether proactive or reactive, as the situation requires) approach to change & are able to work effectively in a variety of situations, constantly seeks improvements, & is forward looking
    • Experience in defining, implementing & coaching others in Program Management methodologies & tactics
  • You:
    • Are skilled in developing effective partnership relationships
    • Deliver outcomes & overcome obstacles constructively in order to move forward
    • Consistently operate above the line
    • Are forward-looking & thoughtful
    • Are focused on the facts
    • Are compassionate to both the needs & situations of the business & of IT
    • Are a strong listener with the ability to deeply understand, ask the right questions,  & proactively pursue constructive feedback
    • Communicate articulately & effectively
    • Are capable of staying on track & pursuing solutions without supervision


  • 4 years contextual (not hands-on) IT experience, which might (but doesnt have to) include familiarity with some of the systems & services we use & offer, such as:
    • Network: Cisco, Palo Altos, Meraki
    • AV: Google Meet, Zoom, Robin, Appspace
    • DevOps: Aviatrix, Terraform, Ansible, AWS
    • GRC: SOX, GDPR/CCPA, PCI, Business Continuity/Disaster Recovery
    • Cybersecurity: Application, cloud, corporate, & network security; phishing
    • Service Delivery: Jira Service Desk, Halp, Oomnitza Asset Management, CMDB
    • Client Platform Engineering: Jamf, Bettercloud, Okta
    • IT Facilities: ISP, low voltage cabling, badge access, surveillance cameras,  interpreting architectural drawings
  • Experience using, Smartsheet, Confluence, Jira, and/or GSuite - we dont use Microsoft Office, Microsoft Outlook, or Microsoft Project here
  • Understanding of ITIL


Founded in 2012, Peloton is a global interactive fitness platform that brings the energy & benefits of studio-style workouts to the convenience & comfort of home. We use technology & design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, & Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks & challenging the status quo by continuously innovating & improving. Our team is made up of passionate brand ambassadors, & we know that together, we go far.

Headquartered in New York City, with offices, warehouses & retail showrooms in the US, UK & Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 & Fast50, as well as TIME's Genius Companies. Visit to learn more about joining our team.

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