About the Role
The Senior Director of Strategic Commercial Operations, & Customer Success will engage the Business Development team to lead optimization of top-line revenue & profit margin goals. Customer success & new sales operations that efficiently meet our commercial objectives are vital to our long-term growth & profitability. We will not be successful unless our customers are receiving excess value from our service & new customers across segments continue to purchase & grow.
This role includes responsibilities for optimizing FiscalNote's net retention & new sales through analytical rigor, a practical understanding of go-to-market operations in a recurring revenue business, technology to enable customer success & new sales, & financial acumen to impact our financial KPIs such as Top-line ARR, CAC, Cost to Serve, & Lifetime Value of our customer relationships.
This role will report directly to the Chief Revenue Officer, & serve as a member of the Business Development Management Team - ensuring excellence in company-wide commercial growth strategy & operational efficiency in its execution.
The role will have reporting to them the Revenue Operations team & Customer Support teams. Success in this role will involve both strong individual execution in terms of analysis, Go-to-market proposals & implementation, as well as inspiring the team to produce the desired commercial outcomes.
Lastly, success in this role involves building strong relationships with other leaders in the Business Development department & across the company in order to collaboratively develop the right analyses, strategies & processes that successfully support those business leaders & their teams' desired commercial results.
About the Business Development Team
The Business Development Team at FiscalNote is the key touchpoint for our client-focused approach. Our mission is to help our clients identify challenges & provide innovative, data-driven, & practical solutions to better navigate risk, opportunity, & uncertainty. We leverage our platform of software & information-services products to empower people & organizations with the right information at the right time. FiscalNoter's on the Business Development Team, both experienced & new professionals, gain opportunities for learning & professional development in a diverse & innovative culture, rooted in our company values & mission. Our headquarters, located in downtown Washington D.C., champions our culture through a vibrant, modern, open-concept that still offers privacy, fostering collaboration & success. Our team is committed to being a good neighbor, woven into the fabric of the DC-metro area community, & continually looking for new opportunities to support our neighbors.
Considering US locations for this role with preferred locations in any of these states: AZ, CA, CO, DC, FL, ID, IL, LA, MA, MD, ME, MI, MN, NC, NY, NJ, OH, OR, PA, TN, UT, WA, WI, VA. Time Zone requirements may apply in order to address team & business needs.