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Peloton // connected indoor fitness cycles
New York City    Posted: Monday, May 09, 2022
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Peloton is seeking a Guest Services team member to join our team who is engaged & energized, responsible, positive, personable & able to adapt to change! Were for someone who excels working in a fast paced environment, is organized, a self starter with the ability to work well with others & contribute to a welcoming & inclusive workplace. This person should be willing to learn & is ambitious about growth at Peloton, & some who enjoys building relationships, strives to go above & beyond, & is able to deliver the highest level of member experience!

Peloton Studios New York is located in the heart of Manhattan West. The 36,000 foot space is a destination for members to meet our world class instructors & the Peloton community in person. Members can experience LIVE production ranging from cycling, tread, yoga, & more.


  • Provide the highest level of customer service to members, prospective members, & guests
  • Professionally & enthusiastically greet members
  • Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
  • Check members into live productions, review rules of the studio, answer phones & emails, & miscellaneous administrative tasks, including studio logs, trackers, etc.
  • Assist members with account & online profile creation & understand the leaderboard experience
  • Effectively book, cancel & reschedule live productions for members through Zingfit, our reservation system
  • Effectively process our food & beverage transactions & refunds through Zingfit
  • Assist management with food & beverage inventory
  • Responsible for sales within the cafe space for grab & go drinks & light bites
  • Maintain the cleanliness of the cafe to meet or exceed Health Department standards for cleanliness, food handling & sanitation areas
  • Monitor stocks of ingredients & food items & assist with the preparation of inventory supply orders
  • Receive delivered food stocks & supplies, verifying receipt of ordered items
  • Respond to all member feedback, class or instructor changes through the online system, Zendesk
  • Become proficient in all systems, including but not limited to G-suite, slack, studio website bot
  • Appropriately address member feedback in person, via phone or email with a professional & friendly demeanor
  • Work with other departments to ensure smooth transitions between productions
  • Provide a clean & organized work environment
  • Maintain product knowledge & keep updated about the brand
  • Adhere to Pelotons Guest Services core values: We put our members first; We always do our best, no matter what; We take pride in our ambitious work; We proactively anticipate, respond to & carry out our members requests in a timely manner, while adapting to the evolving needs; We build & cultivate positive, lasting relationships with our members, VIPs & colleagues; We seek to go above & beyond member expectations; We celebrate all members


  • Candidates must be at least 18 years or older to apply
  • Must have 1 year in customer service experience/hospitality industry
  • Preferably interested in health, fitness, and/or sports
  • High school diploma/GED required or equivalent work experience
  • Must be reliable, professional, energetic, friendly, & computer literate
  • Must be friendly & outgoing
  • Ability to effectively communicate in person, via email, & via phone
  • Must have a friendly & professional phone & email etiquette
  • Must have excellent communication skills
  • Able to prioritize & multi-task within a fast-paced environment
  • Must be willing to initiate tasks & perform duties without direction
  • Must have outstanding customer service & problem-solving skills
  • Must have a positive, can-do mentality
  • Ability to work in a fast-paced environment
  • Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) & late evening (10PM), adapting to meet the needs of the business
    • Peloton Studios New York requires at minimum 3 days of availability for part time employees, including Saturday and/or Sunday


Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
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