See yourself at Twilio

Join the team as our next Outbound SDR Manager on Segments Outbound SDR Leadership team.  

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences. 

Segment standardizes & streamlines data infrastructure with a single platform that collects, unifies, & sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products & personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Were seeking an experienced Outbound Sales Development Manager to lead the NAMER Outbound SDR business. The Sales Development team is a strategic component of our go-to-market strategy, focusing on driving net new logos for the business. SDRs are the forefront of our Segment brand & need to be able to adjust quickly & effectively to stay ahead of the curve. 

The right person for this role is a go-getter who wants to develop + identify new pipeline opportunities across the Growth business with experience driving scaled motions across a large account list & a passion for improving customer outcomes. We are looking for someone who is excited & motivated by spending dedicated time coaching their reps & investing in them.

Responsibilities

In this role, youll:

• Lead from the front + motivate a high performing team of 7-9 individuals aligned to the Sales Org
• Embrace digging into the weeds with reps to align on appropriate account targeting strategies, focusing on the right buyer personas, & coaching reps on their messaging tactics & cold calling skills
• Drive a pipeline generation cadence that produces high quality, high converting pipeline + closed revenue
• Optimize & raise team performance by committing to hands-on, in-depth coaching on an individual & team level
• Actively leverage the SDR tech stack (Outreach, LinkedIn Sales Nav, SFDC, Koala, 6Sense, ZoomInfo, etc.) to optimize SDR workflows / processes & ensure effective tool adoption / usage
• Demonstrate an understanding of the CDP space to enhance the teams product understanding & drive more pipeline
• Identify & address performance gaps by implementing coaching plans, addressing HR issues, & fostering a safe environment for constructive feedback
• Collaborate with Sales Leadership, Marketing, Enablement, & Programs to drive alignment & maximize outbound SDR success
• Hire, onboard, & develop exceptional SDR talent

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of sales / SDR leadership in high-growth technology companies, excelling in pipeline generation
• Strong track record of consistently meeting/exceeding quotas
• Experience executing a pipeline generation motion with a metrics-based approach that measures key activity & pipeline creation
• Strong understanding of the Martech industry & the role of data in driving business decisions
• Proficiency with modern sales processes & experience using sales engagement & productivity tools including SFDC, Outreach, ZoomInfo, LI Sales Nav, Koala, & Gong
• Excellent executive presence & experience influencing buying decisions at all levels, from individual contributors to C-Suite
• Ability to build territory plans & execute pipeline strategy at scale through data analysis of product adoption, utilization, & consumption trends

Desired:

• Experience supporting and/or selling SaaS products (CDP or Martech preferred) 
• Strong analytical skills with an understanding of forecasting & pipeline management
• Cross-selling & multi-threading experience in IT, Marketing, Data, Product, Analytics & Engineering
• Deep understanding of cold calling qualification best practices & crafting personalized messages to high value prospects

Location

This role will be remote, based in the United States. Approximately 10% travel is possible.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $118,640.00 - $148,300.00.
• Based in New York, Washington State, or the San Francisco Bay area, California: $131,840.00 - $164,800.00.
• This role may be eligible to participate in Twilios equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.