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Critical Mass // digital experience design agency
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The Content Author (CA) is responsible for creating, editing & tracking down the content within a CMS environment, which also implies interacting with majority of stakeholders in a project. As a CMS project owner, CAs strive to deliver excellent results to benefit both the project & the team. A CA works with web applications & a variety of front-end technologies including HTML, CSS, JS & is comfortable with content management systems platforms.

You will: 

  • Create or update content in the CMS (AEM, Sitecore, TeamSite) on basic HTML, CSS & JS to ensure the pages accurately reflect the client requirements.
  • Works closely with Creative, Business, Technology & QA teams to ensure quality & punctual web development
  • Implements technical solutions following the Capabilitys best practices
  • Debugs or troubleshoots simple issues in existing web applications.
  • Provide feedback on policies & procedures when an opportunity for improvement exists
  • May manage GIT repositories (Branches, merges, commits, etc.).

You have: 

  • BS in Computer Science or related technical discipline or equivalent practical experience. 
  • English Proficiency (B2+/C1 reading, writing, & conversation).
  • At least 1- 2 years of experience working with content management systems (Wordpress, AEM, Sitecore, TeamSite).
  • Knowledge of Cross-browser & Responsive development
  • Familiar with basic front-end technologies such as HTML, CSS & JS.
  • Experience manipulating & administering website content.
  • Familiar with JIRA or similar issue tracking tool.
  • Knowledge in Agile methodologies is a plus.
  • Familiarity with data transfer formats popular in web applications (eg. JSON, XML).
  • Knowledge & notions of HTML Semantic Elements & ADA would be a plus.
  • Experience and/or knowledge of GraphQL would be a plus. 

What We Offer:

  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Access to online services for families & new parents
  • End of year closure days (not deducted form vacation balance)
  • Diversity & Inclusion Board with 12 affinity groups
  • Internal learning & development programs
  • And more

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible!  CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships.
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

If U.S. based:
If Canada based:
If U.K. based:
If Costa Rica based: 

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