Events  Classes  Deals  Spaces  Jobs 
    Sign in  
 
 
ZeroCater
office catering platform
 
Austin, TX    Posted: Tuesday, June 11, 2019
 
   
 
Apply To Job
 
 
 
JOB DETAILS
 

Our Support Associates are the face of the company for culinary partners & clients. Youll be responsible for facilitating the successful execution of daily meal deliveries through creative problem solving & critical thinking. The fast-paced role is perfect if youre hungry to learn & love to be challenged. You will have the opportunity to collaborate with various departments & develop professional work experience in a fast-growing startup.

WHAT YOU'LL DO:

  • Utilize phone, SMS, internal messaging, & a CRM platform to provide support for external stakeholders
  • Monitor & troubleshoot meal deliveries nationwide by understanding situations & finding creative solutions
  • Triage inbound requests from client & vendor partners to direct information to the appropriate internal stakeholder
  • Collaborate with a team to achieve performance metrics including, but not limited to, timeliness, accuracy & customer satisfaction
  • Support Client Success, Sales & Vendor teams to build relationships by responding to requests using empathy & de-escalation skills

WHO YOU ARE:

  • 1+ year proven performance in a customer-facing environment
  • Experience working in a collaborative team environment
  • Comfortable working with Salesforce or a similar CRM
  • Demonstrated real time problem-solving skills
  • Consistent record of achieving individual & team metrics
  • Spanish speakers a plus, but not necessary
 
 
 
Apply To Job
 
 
 
 
 
© 2019 GarysGuide      About   Terms   Press   Feedback