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Twilio // platform for building messaging applications
Sales, Full Time    Dublin, Ireland    Posted: Tuesday, July 19, 2022
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See yourself at Twilio

Join the team as our next Segment, Sales Strategy Senior Analyst - EMEA 

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

Segment is looking for a smart, ambitious Sales Strategy Analyst interested in helping steer our fast-growing sales organization. Working closely with a senior management team that has successfully built other successful enterprise SaaS companies, you will help grow & scale our global revenue-generating operations, increase sales efficiency, & develop new business processes. This is a multi-faceted role where you will work cross-functionally with our sales team, finance, operations, marketing, & product teams. We are seeking people with a passion for helping others & who are eager to take on a variety of projects in a dynamic environment. Proven problem solving & communication skills are required, & a quantitative or technical background is a big plus.


In this role, youll:

  • Provide comprehensive sales operational support, including but not limited to territory management, headcount & capacity management, account & opportunity management, & rules of engagement decisions.
  • Support our global forecasting cadence, while continuing to build & refine business models that improve the predictability of our business. 
  • Act as a business partner with sales leadership to solve sales process pain points & implement solutions that reduce friction & increase predictability.
  • Provide ad hoc analysis on top of funnel metrics, pipeline trends, account segmentation & sales activity to inform sales leadership decisions on how to scale & grow our sales org. 
  • Identify opportunities for process optimization, process redesign, or development of new processes/policies. 
  • Partner with sales leadership to analyze & refine our segmentation, organizational structure & go-to-market planning processes. 
  • Build & maintain key documentation regarding our policies, sale processes, & requirements


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Have strong quantitative skills & are highly data fluent - youre able to develop & communicate penetrating insights that inform how we organize & scale our sales org. 
  • Are a natural & independent problem solver - youre highly skilled at understanding & solving problems & are comfortable with ambiguous problems with no easy answer.
  • Have excellent written & verbal communication skills -  youre able to effectively communicate insights, recommendations, & policies to sales leadership & sales reps. 
  • Have experience in predictive modeling - youre able to understand, develop & refine business models that drive predictability & inform our decision making. 


  • Have previous experience with Salesforce in a power user capacity, Looker & Clari experience is a plus
  • 3-5 years of experience in a sales operations role, preferably at technology companies with sales teams of 100+ people; or experience in similar growth or operations roles in a dynamic environment
  • Bachelor's degree or higher; business, finance, economics, or engineering focus is a plus


This role will be remote, & based in the Dublin area.

Approximately 5% 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

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