WHAT IS BOX?

Box is the worlds leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 & leaders across deeply regulated industries (such as AstraZeneca, JLL, & Nationwide), to protect their data, fuel collaboration, & power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. Its the billions of files & information flowing across teams, departments, & key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, & more. Our mission is to bring intelligence to the world of content management & empower our customers to completely transform workflows across their organizations. With the combination of AI & enterprise content, the opportunity has never been greater to transform how the world works together & at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, & we have offices across the United States, Europe, & Asia.

WHY BOX NEEDS YOU?
This role works with new & existing business & enterprise customers to ensure that they are supremely successful with & delighted by Box. You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages & ongoing, & build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic & self-driven, you understand the customer & their use cases & know how to be a trusted partner so companies stay & grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth & then communicating those solutions to the users.

WHAT YOU'LL DO

• Manage all post-sales activity for Boxs top Higher Education customers through strong relationship-building, product knowledge, planning & execution

• Maintain a deep understanding of the product & speak with customers about the most relevant features/functionality for their specific business needs

• Increase customer retention by conducting regular check-in calls for tactical items, & performing strategic business reviews for alignment of objectives & outcomes

• Use existing awareness of needs, opportunities & challenges that are specific to the Higher Education space to advance adoption of technology platforms & encourage relevant use cases

• Track accounts to identify churn risk & work actively to eliminate that risk

• Drive adoption, high value use cases & ensure that a plan is in place for each customer using organization through change management

• Partner with Sales & Professional Services to develop a plan for making Box a part of each customers core architecture

• Work closely with Product, Engineering & Customer Support on identification & tracking of product improvement requests, troubleshooting & bugs

• Function as the customer advocate & provide internal feedback on how Box can better serve our enterprise customers

• Travel required

WHO YOU ARE

• Bachelors degree required

• 4+ years prior Customer Success or Account Management experience

• 3+ years in SaaS environment

• Experience working for or with Higher Education institutions

• Strong communication skills & technical aptitude

• Familiarity with Salesforce, Zendesk, & other Software-as-a-Service is a plus

• Proactive team player who has fresh ideas when it comes to user adoption & churn mitigation

• Enjoys working closely with customers to ensure complete satisfaction

• A self-starter who takes the initiative to get things done

Box lives its values, with community & in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays & Thursdays. Your Recruiter will share more about how we work & company culture during the hiring process.

Head-over-heels about this role but not sure you meet all the requirements? Apply anyway! Studies have shown that women & people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, & inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, & any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity & independence of people with disabilities & is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, & we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation & beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.