See yourself at Twilio

Join the team as our next Demo Engineer on Twilios Segment Presales team.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Demo Engineer, you will have a large impact on the go-to-market execution at Segment. Part of the Presales organization, you will be responsible for building, managing & maintaining all of the Segment demonstration assets. This includes demo collateral, web applications, demo tooling, & technical integrations used to showcase our capabilities & differentiate from the competition. You will work alongside the Presales team to drive innovation into these demo environments to maximize outcomes for sales & partners. You will also act as a critical liaison between Sales & the Product team, sharing feedback with the Product Management, Operations, & Engineering functions at Segment. 

Responsibilities

In this role, youll:

• Build comprehensive use case demos for Solutions Engineers to leverage in customer facing calls which may include websites & applications connected to Segment Workspaces.
• Utilize your software engineering expertise to ensure the technical accuracy & reliability of demo environments & demo tooling, including integrations with other partner technology.
• Develop visually appealing, interactive demo environments using a range of tools, empowering AEs & SEs to provide self-service demos that highlight delightful user experiences.
• Stay abreast of product updates & enhancements, & incorporate them into the demo environments as appropriate to showcase the latest features & improvements.
• Gather feedback from end users & use insights to continuously enhance & refine demo content & delivery.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks & integrating SaaS platforms.
• Experience learning, understanding & communicating complex technical concepts to internal stakeholders.
• Strong knowledge of Javascript including experience using Node & React with the ability to quickly learn & adapt to new technologies as needed.
• Experience developing & deploying full stack, web-based applications with a focus on creating intuitive user interfaces & seamless user experiences.
• Creative thinking & problem-solving skills, with a track record of delivering projects with tight deadlines & incomplete information.
• Ability to work independently & collaboratively with multiple cross-functional stakeholders in a fast-paced environment, with a strong attention to detail.

Desired:

• Familiarity with cloud computing concepts & platforms such as Snowflake, Databricks, GCP, AWS is a plus.
• Experience with NextJS or similar frameworks. 
• Strong knowledge of SQL, relational databases & database management.
• You are passionate about data infrastructure & stay informed about new trends, technologies, & frameworks

Location

This role will be remote, & based in the USA.

Travel 

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes:

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $112,320.00 - $140,400.00.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00
• Based in the San Francisco Bay area, California: $132,160.00 - 165,200.00.
• This role may be eligible to participate in Twilios equity plan & corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.