At DigitalOcean, we're not just simplifying cloud computing - we're revolutionizing it. We serve the developer community & the businesses they build with a relentless pursuit of simplicity. With our customers at the heart of what we do - & powered by a diverse culture that values boldness, speed, simplicity, ownership, & a growth mindset - we are committed to building truly useful products. Come swim with us!

We are looking for an inspired & motivated experienced technical leader to join the DigitalOcean Security Operations Center (SOC).

What Youll Do:

• Vetting abuse claims, responding to reporters, & helping customers get back on the platform.
• Analyzing network traffic to identify compromised systems, negate denial of service attacks, & pinpoint resource abuse.
• Monitor & investigate user-generated content & activities to identify policy violations, fraud, abuse, & other harmful behaviors.
• Locating trends in abuse vectors, communicating with leadership to apprise of extent, & advocating for appropriate product changes to prevent future occurrences.
• Maintaining the usability of DigitalOcean IP space by brokering delisting requests from drop lists or block listings that prevent the flow of email for our customers.
• Evaluating hosted content & following up based on DigitalOceans Acceptable Use Policy (which may include adult or inappropriate content).
• Assist with the development & implementation of automated systems for detecting & mitigating abusive or fraudulent activities.
• Investigate, identify & prevent or mitigate abusive activities such as intrusion attempts, DDoS, malware distribution, phishing attacks, etc. originating from DigitalOcean Platform.
• Work within a queue management system with specific daily targets on the number of customer contacts completed with a quality resolution.
• Be responsible for end-to-end operational processes & handle escalations by providing business solutions.
• Provide guidance & oversight to customers to ensure compliance to all applicable DigitalOcean Policies.
• Collaborate with the Security organization & Infrastructure teams to harden account, platform, & service structures to combat hijackings & compromises.
• Understand internal tools & processes & leverage those to push automation.
• Understand & apply legal concepts of fair use as applied to copyright, trademark, defamation, & plagiarism.
• Assist with developing & maintaining SOPs.

What Youll Add to DigitalOcean:

• Bachelor's Degree or equivalent experience 
• 2 to 4+ years of experience in security operations & incident response roles
• Experience in one or more of the following areas: 
• policy enforcement
• user trust, risk, fraud or product abuse investigation 
• network security
• security operations
• incident response
• Understanding of hardware, software, & networking; distributed computing; virtualization; high-performance storage systems; databases; & cloud computing
• Understanding of TCP/IP concepts, application protocols & knowledge of database structures & working with Unix/Linux.
• Very strong communication skills, prioritization & multitasking capabilities.
• Positive attitude with a desire to keep our customers & the internet safe.
• Relevant certifications, such as CompTIA Security+, Certified SOC Analyst (CSA), or Certified Ethical Hacker (CEH) are a plus.
• Bonus: Knowledge of Programming/Scripting (Ruby, Python, Bash)

Why Youll Like Working for DigitalOcean:

• We innovate with purpose. Youll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud & AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, & scrappy, like an owner with a bias for action & a powerful sense of responsibility for customers, products, employees, & decisions. 
• We prioritize career development. At DO, youll do the best work of your career. You will work with some of the smartest & most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, & education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth & development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations & preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, & skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company & individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire & the option to participate in our Employee Stock Purchase Program.
• We value diversity & inclusion. We are an equal-opportunity employer, & recognize that diversity of thought & background builds stronger teams & products to serve our customers. We approach diversity & inclusion seriously & thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

#LI-Hybrid

*This is a hybrid role located in Hyderabad India