Bizzabo is an all-in-one event success platform that unleashes the power of professional events to create rewarding & impactful experiences.
Our Events Cloud empowers event marketers to manage, measure & grow events across the globe. Bizzabo is used by some of the world's leading brands like Forbes, Hubspot, Teach For America, Gainsight, NBC, Dow Jones, Wall Street Journal, Capital One & many more!
The ideal candidate will have experience managing a team of mid-market or enterprise customer success managers in a fast growing SaaS company. To be successful in this role you will need to be an exceptional leader with a passion for driving your team's success.
Managing a team of Customer Success Managers & be accountable for their success & development
Collaborating with sales team to support sales efforts
Collaborating with marketing team to design content strategy for customers
Collaborating with product team to communicate customers' needs & help design an ideal offering
Bringing your creative thinking, strategies, & ideas to advance Bizzabo's values, unique culture, & vision
Attending & presenting at conferences, events & webinars
Contributing to an awesome & fun work environment
Managing customer accounts to maximize their Bizzabo experience
Training & on-boarding new customersLaunching & managing new customer success initiatives
Identifying up-sell & cross-sell opportunities from existing accounts
Monitoring risky accounts & proactively take action to achieve success
Designing an amazing & memorable customer experience
Escalation-conflict management-real time
Analyzing accounts performance & suggesting constant improvements
Inspiring leader with the ability to rally a team towards hitting key KPIs & providing an exceptional experience for our customers
Skilled at identifying process improvements & operational excellence within a growing team
Imaginative & creative thinking skills with an ability to quickly diagnose problems & zoom out to see the bigger picture for the business
3-5+ years of Customer Success
Management at a fast growing SaaS organization
2+ years experience in managing a team of mid-market or enterprise Customer Success Managers
Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement & retention