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Medallia // customer experience management SaaS
Toronto, Canada    Posted: Thursday, September 10, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia Strikedeck is the most powerful & comprehensive Customer Success solution, enabling businesses to reduce churn, drive customer trust & loyalty, & maximize revenue through innovative automation & integration technologies. Founded by marketing automation pioneers, Strikedeck's proprietary SaaS solution empowers customers to achieve retention, expansion, & advocacy in their customer base. 

Strikedeck is looking for talented Engagement Managers passionate about bringing their deep understanding of technology to oversee design & delivery of complex solutions on the Strikedeck platform. You will be assigned to multiple projects & client accounts based on our needs, interests & expertise. You will be responsible for understanding client goals, leading teams of analysts & specialists to deliver projects on time, on budget, & ensuring quality service. Projects range from implementing our software for new customers to continuously improving existing programs.
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