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About the Role
We are looking for bright & kind individuals who are motivated by challenge, operationally-savvy, energized by growing, developing & inspiring people, & passionate about delivering quality to our Clients. Our Team Supervisors lead large teams (10-25) in one of four departments to achieve operational goals & have fun doing it. In this role, you will own daily planning & drive execution within your department while supporting company & building-wide initiatives.
We are looking for Warehouse Team Supervisors in one of four functional areas:
- Outbound: As our largest team, they manage every aspect of the Client-bound shipping process including picking, hand folding, & shipping. As the last step in our fulfillment process, your team ensures we are delighting our customers with every Fix through the love & attention they give every detail inside & outside of the box.
- Receiving: Welcomes new inventory from our vendor partners. They receive, tag, categorize, & bin 100% of our new inventory. Your team also partners extensively with our merchandising department on things like billing to inventory counts. Your team is responsible for getting new clothes into active inventory so our Stylists can help our Clients find what they love.
- Returns: Our Clients keep only what they love so this team completes our Client checkout experience for the items kept & processes any returns so they can be styled for another fix. Your team is responsible to ensure all returned items are of highest quality before being placed back into inventory to delight another Client.
- Support: The Support team works hard behind the scenes to enable a successful operation overall. Your team will do everything from solve fulfillment issues, repair & restore inventory, & keep the equipment running smoothly. This team is also responsible for inventory control, processing timely Client exchanges, & running our onsite employee store.
Regardless of the Department, you will be an integral part of creating & nurturing our Stitch Fix culture -- promoting & living our values of Partnership, Integrity, Responsibility & Innovation every day. Most importantly, you are responsible for inspiring others to be their best selves while creating a fun, fulfilling, & safe place to work for everyone.
Youre excited about this opportunity because you will...
- Directly manage, inspire, & develop 10-25 hourly team members so that each person generates, lives & breathes our culture as they achieve daily departmental goals.
- Recruit, interview, & onboard new team members to build an exceptional team of bright & kind employees who are motivated by challenge within your department.
- Provide on-the-job training & coaching to support team members ongoing development & growth.
- Develop great partnerships as you regularly provide, seek & incorporate high-quality feedback to drive development for you & your team & to improve your individual & collective impact.
- Manage daily tasks that impact operational effectiveness & execution of departmental goals, such as accurate reporting of timesheets, hours worked, & attendance.
- Track daily performance data & analyze for trends & opportunities. Make informed recommendations & respond to changing operational needs effectively e.g. staffing & process changes.
- Roll out new processes & production changes to your team. Educate all team members & provide high-quality feedback on the process & their performance & impact.
- Model & champion innovation by encouraging your team to find ways to do things more effectively, ask client-centric questions, share their learnings with others, & work through challenges & obstacles.
Were excited about you because...
- You are Bright, Kind, & Motivated by Challenge & embody our values of Partnership, Integrity, Innovation, & Responsibility.
- You have 4+ years in a people leadership role directly managing 10-25 people & know how to lead & inspire people to do quality work on a daily basis.
- You value doing whats right, not whats easy.
- You appreciate the big picture & find ways to make an impact outside of your immediate team & department.
- You thrive in an environment where autonomy & responsibility are granted & are committed to providing the same for the teams you manage.
- You have a passion for the art & science of our business -- a combination of beauty, wisdom, & data analytics.
- You are energized by being in the action -- leading your team from the floor for 8 or more hours per day.
- You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slide) & love learning new systems.
- You have a four-year degree or equivalent experience.
Why youll love working at Stitch Fix...
- You are encouraged to be your authentic self here, & empowered to encourage others to do the same!
- Youll be an integral part of an organization that is on the cutting edge of changing the way people find what they love
- We are redefining what it means to work in a warehouse -- & youll contribute to this!
- We love solving problems, thinking creatively, trying new things, & having fun while we work
- We are a group of bright & kind people, who are motivated by challenge and truly believe in our business model
- We offer competitive salaries & Total Rewards packages
- We have free beverages & snacks every day & have a Party Crew onsite!
- Youll be proud to say that you work for Stitch Fix & will know that the work you do brings joy to our clients every day!
About Stitch Fix
At Stitch Fix, were about personal styling for everybody & we believe in both a service & a workplace where you can be your best, most authentic self. Were the first fashion retailer to combine technology & data science with the human instinct of a Stylist to deliver a deeply personalized shopping experience. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers & doers. All of this results in a simple, powerful offering to our customers & a successful, growing business serving millions of men, women, & kids. We believe we are only scratching the surface on our opportunity, & were looking for incredible people like you to help us carry on that trend.
We are an equal opportunity employer seeking individuals who value & will support a friendly, team-oriented & drug free workplace. Applicants may be required to submit to a criminal background check & drug screen prior to commencing employment.
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