ABOUT THE TEAM

Our Product Design Team, a core part of our Client Experience team within the Technology & Product org, creates unique, innovative experiences to elevate the Stitch Fix client experience end to end.  We are transforming the onboarding experience to a fun, dynamic & visual experience that inspires our new clients. We are helping our clients visualize their style in an engaging & social way within the core Fix & shopping experiences. We leverage customer data & user research to personalize our service & transform the way people find what they love. The result is a powerful offering to our customers & a successful business serving millions of men, women, & kids.

ABOUT THE ROLE

As Sr. Director, Product Design, you will work with cross-functional leaders to drive strategy & roadmaps for core areas of the product. Youll guide & inspire the product design team in innovation & ideation while being a champion for quality of the user & client experience. You will solve problems & discover unique & elegant ways for our products to drive value for the business.You will act as an advocate & expert on the holistic client journey, product design, & research. Reporting to the VP, Client Experience, you will create the vision for connecting our internal systems for the betterment of the client experience throughout the broader org.

YOURE EXCITED ABOUT THE OPPORTUNITY BECAUSE YOU WILL

• Lead & mentor an experienced team of Product Designers, Product Leaders, & User Experience (UX) managers fostering an environment of teamwork, trust, & mutual success
• Define & manage the end-to-end client experience, across onboarding & engagement.
• Define the product design strategy & roadmap for the stylist experience including bringing new interaction modalities to enhance our client  experience 
• Leverage new technologies such as generative AI, video, & chat to enhance the end to end experience
• Define, manage, execute on the design & user experience strategy for our client experience
• Lead the User Experience Research team to gain insights that inform the design direction & strategy 
• Be an evangelist for the Stitch Fix client, both internally & externally
• Navigate diverse stakeholder groups, forming & sustaining trusted relationships & acting as a key connector bringing together multiple perspectives
• Lead regular & robust product & technical design concept explorations & discussions with your team, across partner teams, & ensure that were building the right experiences that drive loyalty for our clients
• Influence leaders & teams to effect change across the technology & product organization

WE ARE EXCITED ABOUT YOU BECAUSE YOU BRING

• 10+ years industry experience in the field of UX/Product Design with demonstrated ability working across product, merchandising, marketing & engineering teams. 
• 5 years of people leadership experience managing & developing diverse design teams, including management of managers & leaders
• Excellent communication & storytelling skills that you use to craft compelling narratives & presentations to bring others along to the vision 
• A strong sense of ownership, can roll up your sleeves & drive end to end product development for innovative customer experiences
• Ruthless prioritization in the face of competing priorities & a bias for action
• Talent for crafting vivid, compelling experiences within a complex product ecosystem & fast paced environment
• Ability to manage external design & technology partnerships that enhance & accelerate the design roadmap  
• Passion & expertise in interaction & motion design as well as emerging technologies such as generative AI
• Proven ability to mentor & grow the capabilities & skills of a cross functional design team
• Exceptional interpersonal & communication skills. Must be able to explain technical concepts & analysis implications clearly to a wide & senior audience, & be able to translate business objectives into actionable analysis.
• Deep experience with current design methodologies & industry standards
• Advanced expertise with leading design tools, including Figma, & other collaboration & prototyping tools
• A portfolio of transformational product design work that showcases impact at scale

YOULL LOVE WORKING AT STITCH FIX BECAUSE

• We are a group of bright, kind people who are motivated by challenges. We value integrity, innovation & trust. Youll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives all voices are heard & valued.
• We are an innovative company & leverage our strengths in fashion & tech to disrupt the future of retail.
• We win as a team, commit to our work, & celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity & sustainability at the center of all that we do.
• We are the owners of our work & are energized by solving problems through a growth mindset lens. We think broadly & creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages & inclusive health & wellness benefits.

ABOUT STITCH FIX

We're changing the industry & bringing personal styling to everybody. We believe in a service & a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curatedits truly personalized to each client we style. We are changing the way people find what they love. Were disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our clients unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers & doers. This results in a simple, yet powerful offering to our customers & a successful, growing business serving millions of men, women & kids throughout the US. We believe we are only scratching the surface & are looking for incredible people like you to help us boldly create our future.