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Critical Mass // digital experience design agency
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As a Business Analyst, you have experience gathering & documenting product requirements. You have worked in a variety of systems environments & have at least a general understanding of the technology considerations & experience with UX teams & workflows. You are comfortable leading workshops, working meetings & presentations. You communicate in an empathetic, positive & friendly manner with a focus on clarifying business needs & customer service. Working with contractors, vendors & multiple processes & methodologies to manage requirements for all stakeholders. 

You will:

  • Business Process Re-engineering:
    • Contributes to the analysis of business processes to identify & clarify requirements
    • Contributes to improvements to business processes
    • Is able to analyze & assess an organizations business model
  • Requirements Documentation:
    • Demonstrates an ability to express complex ideas clearly
    • Facilitates analysis, classification & documentation of requirements
    • Proposes an appropriate document-set for a project
    • Publishes, distributes & facilitates sign-off of requirements documentation
    • Manages changes to the requirements baseline
    • Supports impact analysis on changes to requirement(s) through project lifecycle
  • Eliciting Requirements:
    • Gathers, clarifies & validates requirements
    • Acts as interpreter who facilitates communication between clients & internal teams
    • Anticipates, quantifies & resolves problems & issues with requirements
  • Structured Analysis:
    • Uses data & process modelling techniques to identify & clarify requirements
    • Communicates with clients & internal teams to clarify & validate requirements
    • Uses data & process modelling tools
  • Testing:
    • Demonstrates knowledge of testing strategies, plans & execution
    • Participates actively in the development of testing strategies & plans
    • Designs user acceptance testing plans
    • Monitors user acceptance testing & responses to problems
  • IT Fluency:
    • Understands IT & project management concepts
    • Uses desktop productivity applications at an superior level
    • Is aware of the societal impact of information & information technology

You have:

  • 3 - 7 years experience as a Business Analyst in software or interactive web development initiatives
  • Experienced leading technical solutioning meetings
  • Experienced owning solutions & working through unplanned blockers
  • Experienced in running standup meetings
  • Experience owning product backlog, conducting backlog grooming, & prioritizing work for the team
  • Experienced in working in Agile & waterfall environments
  • Experienced managing stakeholders throughout the SDLC
  • Experienced in eliciting requirements off diverse stakeholders group
  • Experienced in managing change requests
  • Experienced using various techniques to gather requirements
  • Experienced created user stories, BRD, test cases, & all types of diagrams
  • Experienced maintaining product documentation
  • Experienced creating training documents & user manuals
  • Experience creating & giving presentations to diverse stakeholders group
  • A self-starter drive & require minimum amount of oversight
  • Experience collaborating with UX/UI teams
  • Broad knowledge of programs, projects & knowledge management processes & toolsets
  • Knowledge of user-centered content development, interface design, information architecture, digital branding & marketing communications

What We Offer:

  • Global maternity & parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Six free therapy sessions
  • Access to online services for families & new parents
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity & Inclusion Board with 12 affinity groups
  • Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible! CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office in a hybrid model.

The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

We continually review ranges to address skills, experience & markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but arent limited to, a candidates experience & skills relative to the scope & responsibilities of the position. For current CM employees, tenure will also be a consideration.
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