The Sr. Manager, CRM will be responsible for driving best-in-class retention & loyalty for both Runners & customers in Favors' 140+ cities. You will be able to balance marketing, operations, analytic-thinking, & people management skills to succeed in this fast-paced, highly-reactive environment. You will sometimes be teaching & leading the team, & other times rolling up your sleeves to dig into campaigns & marketing data yourself. This is a unique opportunity to do much more than traditional CRM, & because of that you will have an immediate impact on the success of Favor.