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About the Role:

Viator is behind millions of lifelong memories. We have an identity to build, stories to tell, & audiences to engage - & our new communications director will help forge our path.

As Director of External Communications, youll partner with the VP of Communications & Brand to build the strategy & team that drives our communications programs. Youll help spread the word about Viator, the joy we bring to travelers around the world, the small & large businesses we help grow, & the blindingly bright future we have ahead. Your audiences will be B2B & B2C.

If youre an exceptional storyteller, a strategic communicator, & a wildly talented writer (especially if youre a widely talented writer), then this role might be for you.

What youll do:

Partner with the VP of Communications & Brand to assess Viators external communication opportunities & needs, then build a corresponding communications strategy & structure. This will include B2C (media relations & content marketing) & corporate communications (trade media, product communications, & industry relations

Grow Viators media presence. Maintain & grow relationships with the relevant top-tier media (trade, consumer, business), & ensure Viator is the go-to source for industry expertise & trend reporting. Help our leadership become the spokespeople for the industry.

Tell our story beautifully. Partner with the leadership team on communications planning around major events & launches. Ensure we consider & address every audience, create strategic plans, craft resonant messaging, & weave our wins into our larger narrative. Help us build a

Lead our issues management & preparedness processes.

Define, measure, & report on internal & external communications performance.

What youve done:

Gained a decade or mores experience across external, B2B, B2C, & executive communications.

Led, owned, & built successful communications programs, including team management & agency oversight.

Led major, multi-channel corporate announcements or launches, including ownership of messaging strategy, asset creation, communications planning, cross-channel dissemination, & reporting.

Measurably contributed to brand awareness through strategic communications programs.

Successfully built consensus amongst your peers & senior leadership on communications strategy & messaging.

Built a reputation as an exceptional writer, no matter the format. Youre adept at translating technical concepts into stories, soundbites, slides, & scripts.

Gained an eye for beautifully presented content, especially video & graphic storytelling (even if you lack direct experience in these areas)

Ensured organization-wide adherence to external communications guidelines

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