A Senior QA reports to a QA Lead. Works closely with QA lead, QA Subject Matter Experts, other QA members, project managers, designers & developers to ensure QA standards & client satisfaction are delivered thought-out the account. A Senior QA is someone that brings analytical thinking & support to the team & QA lead on many tasks. 

Job Location: San Jos, Costa Rica

You will:

• Is responsible to perform any of the QA tasks with barely any guidance  
• Plans, conducts & technically directs projects or major phases of significant projects  
• Responsible of analyze & understand requirements, & design specifications to ensure a quality process 
• Responsible to attend, lead and/or organize meetings on behalf of team 
• Responsible to promote & evaluate QA values & principles not only for the QA team but for everyone in the company & our clients. 
• Support QA lead to work & motivate other team members in a team-oriented & collaborative environment with both technical & non-technical team members 
• Responsible to communicate test results, issues, & risks to project team members, project managers, & QA management through the different channels 
• Responsible to promote effective communication, a sense of participation & involvement amongst QA members. 
• Responsible of test data identification 
• Creating & maintaining comprehensive test plans  
• Writing & maintaining test cases/scripts following high quality standards
• Create traceability matrix documents based upon project requirements
• Create checklist documentation based upon project requirements
• Performing functional & non-funtional testing  
• Effectively communicating statuses  
• Develop test design documents to cover requirements
• Plan & schedule test activities to ensure quality
• Apply industry standard testing methodology, strategies & industry best practices
• Create defect tickets & track issues to resolution & risk analysis of said issues
• Report creation & related metrics at different levels
• Overseeing, delegating & coordinating work to other QA Associates & apprentices, as needed.
• Development of junior staff members
• Creating & executing regression tests based on design specifications & requirements  
• Conducting research into new technologies, including tools, components, & frameworks related to QA
• Support QA Lead in QA estimations
• Responsible to identify with the QA lead areas where automation tools can be applied for the benefit of the project
• Identify & raise risks
• Supports the QA lead on onboarding, coaching & mentoring activities. 

You have:

• English Proficiency (B2+ reading, writing, & conversation) 
• Minimun 5 years of experience in Software Quality Assurance  
• Strong working experience creating test cases
• Knowledge of Agile Methodologies for software development 
• Experience working with local & offshore teams 
• Experience in task management & defect tracking tools like Jira and/or similar 
• Extensive knowledge of Windows or MacOS software  
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, & PowerPoint. 
• Bachelors degree in software engineering or related field or equivalent work experience is a plus
• ISTQB Certification or other QA related certifications are a plus 
• Knowledge of Photoshop & Adobe illustrador are a plus. 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible!  CM new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration & team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.