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Appian // business process management
McLean, VA    Posted: Tuesday, December 15, 2020
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Appian is looking for a dynamic individual to build & lead the Appian Certification Program within our Education Services department under Customer Success.  The Certification Program Manager is responsible for implementing the Appian credential strategy for Appian employees, partners & customers who develop applications on the Appian platform.  This individual will increase stakeholder alignment, grow market awareness & brand recognition for the Appian credential program, implement new, innovative credentialing & badging strategies to address our evolving business requirements, increase growth trends in the number of active Appian credentials in the marketplace, & manage program policies & processes.

Specific responsibilities include:

  • Liaise with stakeholders to understand requirements; develop & implement regular stakeholder communications
  • Develop, publish, communicate & maintain the exam development roadmap
  • Develop, publish, communicate & maintain program policies & candidate agreements
  • Manage formal program communications with candidates via email & Appian Community
  • Drive event activities at user conferences & other Appian events
  • Maintain an Appian Community presence to connect with candidates & promote the program
  • Manage web presence for all credential programs
  • Participate in building a Subject Matter Expert (SME) community of evangelists, assist in SME resource planning & recruitment for exam development
  • Build exam guides & related marketing/training collateral to ensure program information & assets are updated on all websites & portals. 
  • Work with vendors to develop & deliver exams
  • Track program metrics, reporting internally, including financials
  • Work with Appian marketing organizations to promote value of Appian Certification into the marketplace in general, as well as customers & partners


  • 7+ years of technical training experience with at least 2+ years experience managing credential programs for a high-tech company
  • Proven ability to develop impactful communications & marketing programs that drive brand awareness & candidate participation
  • Solid understanding of credential & certification programs
  • Strong problem solving skills, logical approach to planning & implementing projects & addressing roadblocks
  • Demonstrated ability to learn quickly, be a team player, & manage change effectively
  • Must be comfortable coordinating & working in global virtual teams 
  • Bachelors or Masters degree in Business Administration, industrial & Organizational Psychology, Psychometrics, Educational Assessment, Instructional Design, or equivalent work experience

Special consideration given for:

  • Experience using Microsoft Project or OmniPlan
  • Experience with industry tools such as exam development, exam delivery, candidate management, etc.
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