The role

For our ambitious & growing team in Germany, we are looking for an IT Engineer based in our DC in Verden, working in the IT team you will take a leading role in delivering world class support to all team members in Germany across a range of hardware & software.

You will bring a positive, can do attitude & creative mindset to solving technical issues within Germany. After understanding the fast paced IT landscape you will grow to use your unique perspective & skills to solve any support requests that come through. Over time you will balance this work with the projects you think will impact the business & travel regularly to our sites across Germany to deliver a best in class service.  

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills & we love diverse experiences! So even if you dont tick all the boxes but think youd thrive in this role, we would really like to learn more about you.

What youll do

• Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting
• You will manage our Workplace & Warehouse Technologies & implement best practices, improving processes, & defining new service standards to deliver exceptional support.
• Learn key IT principles alongside analytical skills used to build the ideal IT landscape
• Define & complete technical projects that will have a lasting impact on the company
• Gain a working knowledge of a range of platforms including Google Workplace, Azure, the Atlassian Suit & many more
• You'll proactively improve & automate processes, ensuring knowledge sharing & team efficiency by documenting all changes & new procedures
• Excellent English & decent German language skills are essential. A minimum of B1 German proficiency is required.

What youll bring

• A working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) & latest hardware including corporate printing solutions. 
• An understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM)
• Strong communication skills with the ability to translate tech talk for any user
• You are able to identify relevant information from a variety of sources & actively share them with your team & others. You contribute to streamlining processes & tasks between your team & relevant groups. 
• A quantitative & analytical mindset & know how to use data as the basis of your decisions. 
• A positive proactive approach to tackling any issues without shying away from the challenges that arise
• The ability to travel to scheduled visits to other sites across Germany and, if needed, Europe to work with other members of the team & provide support to the business if required. 
• Experience with LAN, WAN & WLAN infrastructures
• Knowledge of FortiGate Firewalls, Cisco switches & Cisco Wireless
• A valid EU driver's license

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme & a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box & office meals.
• Invest in your growth with a German language learning budget, & access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, & working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace & Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks & possibilities!