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Critical Mass // digital experience design agency
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Critical Mass is hiring a Media Director Paid Search, to join our growing team.  As the Media Director you drive the strategic use of media to impact a clients business performance.  You will lead a team of dedicated professionals, oversee media strategies, & leverage your expertise to deliver exceptional results in the field of paid search marketing.


You will:

  • Act as a search media expert for internal teams consultation
  • Design & share search POVs & case studies across the business & develop cross-discipline communication planning & drive synergy with Paid Social, Programmatic, Display, Content Syndication, etc
  • Engage with planning team & clients to build a strong understanding of their needs & how they can best utilize search media for their competitive advantage
  • Oversee & provide guidance on long term strategic plans respective of the clients business goals including but not limited to annual & quarterly planning, QBRs & EOC reports
  • Oversee & contribute to in person meetings on a monthly/quarterly basis to build & maintain a deep-rooted partnership driving excitement for paid search opportunities
  • Uncover/understand objectives, challenges & needs by performing regular client needs assessments, check-ins, & interfacing regularly with senior level
  • Stay abreast of & disseminate relevant industry trends to keep the brand atop of the latest paid search opportunities
  • Manage & lead & grow a team search professional varying in roles & responsibilities
  • Allocate resources to allow for both meeting the client's current needs but also investing & focusing efforts for future growth
  • Facilitate communication & process between team & internal as well as external stakeholders to collectively attain client objectives
  • Act as the main point of escalation for the internal & external teams to quickly troubleshoot questions, concerns, or challenges
  • Participate in weekly team meetings to provide insight into leadership viewpoints, client priorities & industry trend updates
  • Analytically extract insight/actions from data & relate the story back to planning team/clients business goals
  • Lead search innovation & vision- regarding new products & enhancements
  • Identify & test new channels & products, highlighting results & sharing across organization & with external clients
  • Negotiate partnership opportunities on behalf of the client to ensure the most value for the respective investment
  • Partner with publishers to influence roadmap & future product rollouts on respective of client business goals

You have:

  • 10+ years of experience in a complex, technical product environment, including at least five years of management experience
  • Bachelors degree in related field
  • In-depth understanding of search media campaign management & optimization practices
  • Proven to be a proactive self-starter with experience leading large accounts within an agency in an integrated fashion (collaboration, data sharing, co-leading efforts focused on client satisfaction, growth, performance vs KPIs)
  • Outstanding ability to manage & develop a cohesive team in a fast-paced environment while maintaining a high level of stress tolerance
  • Excellent relationship building with internal & external stakeholders
  • Strong communication skills & are able to present & articulate persuasive & cohesive presentations & points-of-view
  • Proven to be a trusted advisor to senior clients & are seen as a vital part of their team;
  • High levels of integrity, autonomy, & self-motivation
  • Demonstrated ability to manage client relations including handling difficult client situations gaining optimal results for both the client & the company

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible! CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

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