Territory Eye Care Leader - St. Louis at Warby Parker In Other

Territory Eye Care Leader - St. Louis
Warby Parker // boutique-quality eyewear retailer

Job Status: Full-Time

Introduction:

Warby Parker is on the lookout for a dynamic Territory Eye Care Leader to provide leadership, direction, guidance, & support to our growing network of eye care field leaders across their territory. In this role, youll help guide our talented team of eye care field leaders & execute operational initiatives that help us provide best-in-class service to each & every customer. Our ideal candidate is an enthusiastic leader passionate about people development, invested in both doctor & patient experiences, & excited to shape the future of eye care. Sound a lot like you? Keep reading!

What you'll do

Lead & develop a high-performing team of eye care field leaders responsible for overseeing day-to-day eye care operations across our retail locations
Drive performance metrics for the eye care field leadership team, focusing on KPIs related to appointment volume, patient retention, exam quality, & compliance with clinical guidelines
Identify opportunities to foster collaboration between optometrists (ODs) & Retail teams, streamlining workflows to deliver a seamless, patient-first experience
Deliver exceptional patient care by creating personalized eye exam experiences that consistently exceed patient expectations in a fast-paced clinical setting.
Serve as a key liaison between our optometrists, senior eye care leaders, & HQ leadership, advocating for eye care priorities & ensuring alignment with broader company goals
Execute & implement strategic, clinical, & business initiatives for OD operations
Work closely with eye care field leaders, internally employed optometrists, & independent optometrists to encourage their engagement & provide professional development to set them up for success
Partner with senior retail field leaders to form business plans, drive business results, & collaborate on talent development & employee engagement
Manage & facilitate onboarding, training, coaching, & development of eye care field leadersprovide mentorship & support to build retention & reduce turnover
Optimize doctor coverage across locations by assisting with recruitment & managing the optometrist scheduling process
Collaborate with the Talent team to execute recruitment projects & develop key relationships with educational institutions, faculty, alumni, & students
Complete store visits within your market to achieve a mix of clinical, business, & leadership goals

Who you are

A Doctor of Optometry, backed by 6+ years of experience in a senior leadership role within healthcare, optometry, or a related field
A seasoned manager with a proven track record of leading large-scale operations in a fast-paced environment
Proficient in healthcare technology systems, such as DrChrono or other electronic health record (EHR) platforms, with the ability to lead tech integrations & enhancements
A data-driven clinical leader who can mentor & build relationships with ODs, advancing their growth & benefitting the patient experience
An engaging team player, empathetic relationship builder, & effective collaborator with exceptional interpersonal abilities
An analytical problem-solver with the ability to manage multiple priorities in a dynamic environment
Ready to inspire your team by promoting our vision & purpose in a compelling way
Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra Credit:

Open to relocation based on the needs of the business (well help with that!)
Prior experience implementing new technology or diagnostic instrumentation

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, & share personal information about you & explain your rights under the California Privacy Rights Act (CPRA).

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

We're constantly asking ourselves how we can do more & make a greater impact, & that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses & contacts to eye exams & vision tests, & you can meet us online, at our stores, or even in your home. Wherever & whenever you need it, were there to make exceptional vision care simple & accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.