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Critical Mass // digital experience design agency
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The Project Manager (PM) reports to a Program Manager. Works closely with Directors & Subject Matter Experts, designers, developers & quality to ensure flawless project execution, efficient resource allocation, project financial sanity & client satisfaction. The PM supports grows project delivery discipline & helps to develop processes, documentation, standardization & tools. The PM is a key player on building high-energy, multi-disciplinary teams. The PM is interested, invested & passionate about the industry, the clients we serve, & the work produced.

You will:

  • Be responsible for immediate supervision project delivery including scope, resource, risk, financial & time management.
  • Monitor the daily activities of the projects assigned.
  • Work on issues of limited to moderate scope.
  • Receive predetermined work assignments that are subject to a moderate level of control & review.
  • Follow established practices & procedures in analyzing situations or data from which answers can be readily obtained.
  • Have moderate knowledge of own area of functional responsibility.
  • Follow practices which ensure there are no delays in schedules, deadlines, outcomes.
  • Understand & apply the Agile values & principles.
  • Raise flags to its Program Manager on needs & opportunities for improvement of Agile practice.
  • Follow Agile governance approaches - such as ticket descriptions, metrics, dashboards & reporting.
  • Manage projects & resources in charge.
  • Understand project delivery phases & manage them with minimal supervision ( initiation, planning, definition, design, implementation/development, testing & deployment cycles).
  • Drive weekly releases for vertical and/or horizontal; review & prioritization of work & resource planning.
  • Coordinate with Development & QA teams & communicate with all impacted Stakeholders.
  • Collaborate with IT technical teams to ensure successful delivery of projects.
  • Ensure all projects stay in scope & on schedule & inform the Program Manager if anything risk is identified (even with low probability or impact).
  • Partner with our AP team to drive cohesion around the customer experience & partner retention.
  • Support Agency Partnership Director & New Business Development team to engage & prospect clients.
  • Follow standards & support the overall success of this group within the organization.
  • Identify areas for improvement in process & present them to Program Manager.
  • Adhere to & advise on the company wide operating metric targets with the Program Manager.
  • Ensure teams are developing & executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path & risk assessment.
  • Follow process & documentation standards with the end goal of top-efficiency & quality.
  • Work with Program Manager to align appropriate team members against suitable assignments, considering business needs & individual skills.
  • Evaluate & promote teamwork, initiative, work ethic, values adherence & reports findings to discipline leads.
  • Ensure effective communication & promote a sense of participation & involvement.

You have:

  • Bachelor's degree in management, business, or related field; many obtain master's degree or post-bachelor's certificate & professional credentials or equivalent strong experience as Project Manager in exact areas of expertise required for Hangar (Digital Agencies projects, Web development project, SCRUM/Agile Software projects).
  • 3+ years of experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, maintenance.
  • 3+ experience in project finance, pipeline planning, forecasting, road mapping & leadership.
  • 3+ experience in resource management for projects including balancing priorities, timelines
  • Proven ability to work on small & medium scale digital projects.
  • Proven ability to follow processes to ensure high-quality deliverables for the client.
  • Proven acumen negotiation skills & proven ability to interact with Senior-level employees.
  • Presents him/herself/themself in a polished, professional way. Very high degree of personal professionalism.


What We Offer:

  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Access to online services for families & new parents
  • End of year closure days (not deducted form vacation balance)
  • Diversity & Inclusion Board with 12 affinity groups
  • Internal learning & development programs
  • And more


At Critical Mass, we value our employees & offer competitive compensation & benefits packages.  If youre looking for a challenging & rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible!

Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

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