COMPANY OVERVIEW

Domo puts data to work to help everyone multiply their impact. Domo gives every kind of user real-time insights they can act on, with secure, easy-to-use, AI-powered data experience that drive a culture of data curiosity.

POSITION SUMMARY

An Associate Technical Solutions Manager (ATSM) partners with Customer Success Managers (CSM) & their customers to develop technical strategies & solutions that will enable customers to maximize the value they gain from the Domo platform. A ATSM develops & utilizes a deep understanding of all aspects of the Domo architecture to craft customized solutions for our customers outside-the-box problems. 

KEY RESPONSIBILITIES

• Identify technical risks to contract renewals & possible areas of expansion for Domo customers;
• Design solutions for the identified risks & opportunities;
• Guide the customer through the implementation of the designed solutions;
• Enable customers to successfully maintain solutions through training & working sessions;
• Interact with customers at all levels of the organizations;
• Maintain great customer service;
• Help customers understand the value of the Domo platform.

JOB REQUIREMENTS

• Bachelor's Degree in Information Systems, Computer Science or related field or equivalent professional experience;
• Ability to translate business needs into technical solutions;
• 3+ years of experience working with relational databases;
• Expert-level ability to write & understand SQL (especially, MySQL & Redshift);
• Ability to skillfully communicate with both business & technical audiences;
• Ability to quickly develop expert-level understanding of complex software systems;
• Business Intelligence/Visualization experience;
• Scripting experience (Python, R, Node, etc.);
• Web Development experience (JS, HTML, CSS, etc.).

LOCATION: American Fork, UT

BENEFITS: https://www.domo.com/company/careers/culture

Domo is an equal opportunity employer.