Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

Via has partnered with 100+ cities & public transit agencies around the world to deploy our mobility technology. As a Paratransit Operations Manager on Vias TaaS Operations team, youll be responsible for managing operations using our innovative technology platform. Youll manage a team of local field operators focused on daily operations, driving continuous operational & quality improvements & growing our services.

What Youll Do:

• Take ownership for all things operations within your region, accountability is your middle name.
• Manage a local team towards our north stars of operational excellence & an unbelievable customer experience across the region.
• True end to end problem solving. Intuitively identifying operational gaps, architecting solutions, implementing fixes, & monitoring results. 
• Utilize data to create business insights to inform new business practices & policies to improve KPIs & financial results. 
• Exercise autonomy in overhauling processes & programs that you feel you can improve.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, & tools to drive rapid growth.

Who You Are:

• A self-starter who is comfortable taking on a high level of responsibility & has previous management experience.
• A driven executor with a track record of end to end ownership of a book of business, & a history of hitting KPIs & revenue goals.
• An empathetic leader with experience or interest in working with sensitive populations.
• A team-focused individual that takes ownership of their work & pride in their team's success.
• Experienced in project management, creating & refining operational processes, & customer service. Even better if you have multi-site management experience!
• An outgoing & sociable leader; skilled at communicating professionally with partners, customers & driver partners from a broad range of backgrounds.
• Willing to wear multiple hats & contribute on projects of all types.
• Based in the Dallas/Fort Worth area & are able to work onsite at the operation.

Compensation & Benefits:

• Final salary will be determined by the candidates experience, knowledge, & skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $65,000-$85,000
• We are proud to offer a generous & comprehensive benefits package, including free medical plans & 401K matching.

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, & electric vehicles around the globe. 

Building the world's most efficient, equitable, & sustainable transportation network for all passengers including those with limited mobility, those without smartphones, & unbanked populations Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact. 

At the intersection of transportation & technology, Via is a visionary market leader that combines software innovation with sophisticated service design & operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities & more than 35 countries & counting.

Ready to join the ride?

Via is an equal opportunity employer.