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1stdibs // online marketplace for beautiful things
Sales, Full Time    New York City    Posted: Friday, January 29, 2021
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Trade Sales Development Associate - New York, NY

At 1stDibs, its our mission to enrich lives with extraordinary design. As a marketplace for furniture, art, jewelry, & fashion, we are continuously invested in creating beautiful experiences for our users, & are currently seeking an accomplished Trade Sales Development Associate to join our Sales & Client Partnerships Team. 

As a Trade Sales Development Associate, youll be responsible for driving sales & identifying high potential interior design clients.  As trade customers join our Trade 1st program, youll teach our customer about 1stDibs & handhold the sales process through complex orders. To be successful, were looking for a self-starter who can jump in without being asked, who is adaptable to change, & who is comfortable in a startup environment ready to roll up your sleeves, jump in the trenches, & wear multiple hats when necessary. 

What you will do:  

  • Manages inbound sales leads & assists with inquiries 
  • Proactively monitor orders for unstaffed Trade firms, identifying & solving order friction 
  • Troubleshoots order issues, such as:
    • Site functionality education
    • Shipping assistance
    • Payment assistant
    • Seller negotiation
    • Regulation requirements for certain high value sales
    • Application of resale certificates
  • Ensure that the customer receives an exceptional level of service in every interaction
  • Resolve customer issues using critical-thinking & customer support skills
  • Liases w/ Customer Experience to identify sales opportunities 
  • Provides feedback on lead quality & participates in developing ideas for new lead nurturing campaigns or lead channels
  • Identifies high potential firms through objective qualification criteria & hands off to the Client Partnerships team
  • Attend & contribute to a variety of team meetings, ranging from company-wide to strategy & brainstorming sessions within the group

What you will bring: 

  • Excitement around building a career in sales 
  • Bachelor's degree plus 2-3 years experience in either a sales, operations, or customer service role preferred
  • Exceptional communication (written & oral), presentation, listening & organization skills
  • Superb attention to detail, organizational skills, & timeliness
  • Willingness to pitch in to help the team with unforeseen needs & be solution-oriented
  • Ability to navigate ambiguity & proactively seek solutions
  • Comfort in & willingness to communicate with internal & external stakeholders
  • Salesforce experience is key, including Outreach
  • Experience working with luxury goods or strong interest in e-commerce a plus

1stdibs is the worlds largest online luxury marketplace for rare & desirable objects. It has become the go-to source for the world's leading interior designers & consumers to find antiques, furniture, jewelry, vintage fashion & fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital & Alibaba, 1stdibs is a unique blend of expert curators & seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect,, Shutterfly, & Twitter.

1stdibs is an equal opportunity employer. We celebrate diversity & we are committed to creating an inclusive environment for all employees.

1stDibs is actively hiring and, in response to COVID-19, conducting all interviews & onboarding virtually. Any new or current team members will be temporarily working remotely until our offices reopen, at which point all employees are expected & required to return physically to the New York office.

For additional information about location requirements, please discuss with the hiring team following submission of your application.

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