Tribal Worldwide is hiring! 

We are a Total Experience agency. Thinking beyond the established customer experience, we work with brands to consider the total experience online, offline, & internal engagement & processes & create products, services, & comms that people love.

Were looking for a Senior [Technical] Digital Business Analyst with outstanding analytical capabilities, to support & drive Agency activity, creative & technology output, & commerciality in line with business objectives & operational excellence.  

Youll be adept at quickly understanding & translating business needs into requirements. Articulating those needs clearly, across cross-functional stakeholder groups, at all levels of seniority

Operating as a key member of a project team, youll be enthusiastic & creative with a tenacity to take a project brief & run with it.

Youll thrive in a busy environment, have a practical hands on approach & enjoy running workshops, writing requirements, & working with your talented colleagues to define the perfect solution.

Location: Hybrid [Paddington, London / Remote]

You Will:

• Lead client workshops to identify, log & categorise requirements & maintain a backlog of project requirements to clearly articulate project scope.
• Produce business & technical requirement documentation, appropriate to the project phase including user stories, functional & non-functional requirements, user journeys, etc.
• Work with experience design & technical teams to produce wireframe annotations & review API integration flows.
• Support tech team & QA discussions in scoping, defining solutions & acceptance criteria.
• Support team during project delivery including leading sprint planning sessions.
• Work with delivery & client service teams to manage stakeholder relationships & outline activities in response to briefs.

You Have:

• Youll have demonstrable experience in Business Analysis & interfacing with business & technical teams.
• Youll be comfortable working on both new & existing systems. Defining the needs for amends with as much enthusiasm as with brand-new builds & solutions.
• Digital experience, preferably across a variety of different clients/industries/systems.
• Youll have excellent attention to detail & the ability to take accountability for your work & pride in your high-quality deliverables.
• We want someone who has proven ability to untangle complex problems in imaginative & creative ways. Articulating complex ideas & to transforming complexity into simplicity for different audiences.
• Cross-functional experience working with other disciplines [i.e., UX, Tech/Architecture, QA & Design].
• Youll be curious & creative & an intuitive problem solver.
• Practical knowledge of process modelling/mapping.
• Experience with relevant tools would be beneficial [e.g., JIRA, Figma, Lucidcharts, GitHub & Confluence or similar tools].
• Formal certification in Business Analysis [BCS/IIBA] would be beneficial.
• Previous exposure to the automotive industry would also be a bonus

The Talent Team at Critical Mass / Tribal is focused on ensuring we provide the best training, on-boarding, & employee experience possible!  Our new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office 4 days a week.  The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration & team relationships.

Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM / Tribal.  We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.