Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, & IT operations teams at thousands of global organizations to rapidly compose & deploy digital products & services that engage customers, enhance conversions, & help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, & named a top place to work by the Boston Globe & the Boston Business Journal. We are Acquia. We are building for the future & we want you to be a part of it!

Responsibilities:

• Support Account Managers in the process of onboarding, renewal, upsell & cross-sell efforts
• Contribution to quarterly business review preparation
• Review & validate contract entitlements for renewals
• Provision & handle customer entitlements through new purchases & contract renewals
• Customer consumption tracking, reporting, & billing coordination
• Management of infrastructure change process including scheduling, coordination, tracking, & billing in conjunction with other teams at Acquia
• Management of emergency upsize process to ensure customer success
• Working closely with Support & Operations teams to coordinate efforts to ensure customer success
• Work cross-functionally with Solutions Engineers, Sales, Finance & Legal to process transactions quickly & efficiently
• Support automation efforts & identify process efficiencies

Qualifications:

• 0-2 years of experience
• Bachelor's degree preferred
• Customer service oriented with a great teammate mentality & cross-group teamwork skills
• Detail oriented with strong organizational skills, follow-through, & high level of accountability
• Strong written & verbal communication skills
• Ability to prioritize multiple systems & administration at once
• Ability to work effectively within a dynamic, fast paced & constantly evolving environment

Acquia is proud to provide best-in-class benefits offerings to our employees & their families in maintaining both a healthy body & a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, & much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.