See yourself at Twilio

Join the team as Twilios next Commercial Solutions Analyst

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a curious, action-oriented Analyst for the Commercial Solutions Team who lives the Twilio Magic to support our North American Go-to-Market motion. This is an exciting role for the individual to gain & expand their broad spectrum of cross functional interactions & contribute to non-standard commercial agreements or Order Forms (OF). This role will work to appropriately structure the deal to be a Win-Win for both the customers & Twilio!  You will be passionate, dedicated & have the ability to understand complex problems while providing explanations & solutions which are sound & clearly communicated.  

Responsibilities

In this role, youll:

• Establish trusted working relationships with Commercial Solutions team members, Commercial Legal, Billing Operations, Commercial Finance, & Sales.
• Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, & resolve issues with deal velocity especially during month & quarter end.
• Help educate, guide, & ensure that the Sales & GTM Operations Team follows the proper internal contracting policies & processes.
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing & order form approvals assistance, OF creation, Docusign execution & opportunity closure.  
• Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form)  in compliance with corporate policies.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Bachelors or Associates Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required.
• A diligent, detail oriented skill set, able to work in a fast-paced environment & juggle multiple responsibilities at one time, while remaining extremely organized.
• Self-starter with a can do attitude who is comfortable asking questions
• Advanced Excel skills

Desired:

• Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, & JIRA.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $69,000 - $87,000
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $82,000 - $92,000
• This role may be eligible to participate in Twilios equity plan & corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state.  

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.