The role: 

• As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders & manage a portfolio of our mid-market accounts in the Northeast.
• Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals & intended use with Newsela, & will build out a partnership plan to achieve those goals.
• Youll leverage data, our tech stack, & customer insights to drive company results in product adoption, renewal, & expansion. 
• You will also manage customers as they go through the Newsela Customer Journey, & will ensure they have the necessary support & resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
• You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.

Why youll love this role:

• Youll have the opportunity to directly influence how district administrators engage with Newsela.
• You will get to represent the future of education, enhance how districts & teachers engage with students, & provide time-saving approaches that allow educators to design customized learning for different levels of learners. 
• You will build partnerships that are outcome oriented & always focused on achieving client success criteria while making Newsela an embedded part of a districts curricular strategy.
•  Your work will directly impact the expansion & adoption of Newsela products in K-12 classrooms nationwide, & will ultimately help bring engaging, culturally responsive learning content to students & teachers.

Why youre a great fit:

• You have 3+ years experience managing a portfolio of accounts & have demonstrated the ability to drive revenue through growth, retention, & expansion.
• You are meticulous about understanding your clients goals & are their biggest advocate in ensuring they achieve them.
• You are experienced in client success planning, & are able to ask discovery questions, actively listen, & synthesize client goals.
• You leverage your strong product knowledge & regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.
• You have a mastery in strategically planning & executing your client interactions, regularly checking the pulse & proactively reaching out to them to ensure satisfaction & renewals.
• Gainsight & Salesforce (SFDC) experience is a plus.
• Experience owning renewals as a CSM at an EdTech company is strongly preferred.
• This role is based in EST or CST, working remotely.

Compensation:
Base salary: $75,000 - $80,000
On-target commission: $20,000
On-target earnings: $95,000 - $100,000

Total compensation for this role also includes incentive stock options & benefits. 

About Newsela:

Newsela takes authentic, real world content from trusted sources & makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers & 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, & attached to activities & reporting that hold teachers accountable for instruction & students accountable for their work. With over 15,000 texts on our platform & multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why youll love working at Newsela:

• Health & Wellness: Access to the worlds leading medical experts for healthcare (pets included!). Discounts & resources to stay healthy: mind, body, & soul.
• Work From Home: Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs & time off to take care of your family & yourself.
• Time Off: Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, & integration of DEIB lens across Talent lifecycle processes.
• Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, & individual development plans aligned with your personal & professional aspirations to turn goals into reality.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education & improves the lives of students & teachers.